The UPS Store

Just a simple package drop off (already labeled, shipping paid for) turned into a 30 minute wait for nothing. The less than kind individual who had me wait hardly even acknowledged me the entire time. No update on if the driver had arrived. I would have liked something more straightforward even if I were to be turned away, rather than wasting my time. Did not get my package sent.

My experience wasn't bad, I dropped my Amazon return off, the staff was friendly and knew what they were doing, in and out. No complaints.

I've made some edits after follow-up with UPS. To be very clear : UPS CORPORATE MADE A MISTAKE WITH MY LABEL CATEGORY. IT WAS NO FAULT OF MINE NOR WAS IT THE FAULT OF THE UPS STORE. THE LABEL WAS VOIDED BY THE SYSTEM (I have proof in the form of a conversation with ups support through means of a recorded online chat session on 01/11/22) Now, here is how it goes... Although the store attempts cordial exchanges, multiple representatives have been under equipped or unwilling to initiate effective feedback (at the local level) regarding concerns with understandings and communications within their print and ship services they offer. The worst action is inaction. They were unwilling to provide any contact information for the owners and or management staff, outside of the general email information for the store location. As a very serious community enthusiast, the lack of a more personable approach is becoming very clear. I hope we can all* learn how to provide more thorough services in the future in order to set the tone for this location and all UPS Store franchise locations, collectively. Edit: this is an excellent example of Darrells responses. He did not understand the fundamental root behind what caused an issue in the store. It STILL has NOTHING to do with the cost of printing. When Tyler finally pulled up the barcode to scan (as I had been more than willing to pay $3 to have a label printed, as I stated directly to Tyler) he made the discovery that the barcode itself was not scannable due to a UPS system error. Tyler advised me to hold the package and seek help from UPS. HE WAS ABSOLUTELY RIGHT and Darrell (the owner) was too busy on the floor to pay enough mind to my actual situation before interrupting. My label was done proper and the tape was fine, despite Darrell insisting it was my fault. It is becoming clear that Darell is a bully, as I can see from his response in the store and his response to my detailed feedback I've written here. As far as understanding goes, Tyler, Neil and Dawn did a wonderful job with my mental shortcomings. I identified that Dawn recognized right away my own ineptitude and lack of understanding. Darell is absolutely terrifying and terrible to be around when trying to understand. This man should be ashamed with his lack of sensitivity toward the Americans with disabilities in the community. I don't care what my rhetoric looks like on paper, I will NEVER explain my ABILITIES or lack thereof, it's unlikely I'll ever be able to recognize it real-time and that is MY OWN MEDICAL JOURNEY I AM WORKING TOWARD. And now he is telling me that I will no longer be served in his store due to my DISABILITY?! Shortly after that statement Darell openly invites me to come into his store to, yet again, judge me with complete and utter disregard and zero amount of empathy or compassion. What a sickening business in MY OWN COMMUNITY for such a long standing business owner I just cannot even believe what I am seeing! Final note: I will accept your invite into your store and I will be accompanied by my case worker via a video chat where we can discuss the important items that need to be discussed before pursuing this further in a very formal manner. Although it may be outside of my abilities, with the help of my case worker I believe that we can help you to understand more fluently the Americans with Disabilities Act. I believe that is a wonderful investment into your future as a local business owner in our community. That is my offer to you, sir. UPDATE: This store owner continues to harass me. I have contacted the local police following a direct phone call made to me by the store owner. My phone number was taken from package information and then was used by the owner to VERBALLY ACCOST ME. I've recorded the conversation and turned it over to my legal team in order to file a NO CONTACT ORDER. BEWARE OF THE PREJUDICE AND BIGOTRY THAT IS CONSUMING THIS LOCATION

I needed bubble wrap for moving. They sold me a small roll for $15, which quickly ran out. I later went to Home Depot & bought a 300’ roll for just $29. This UPS store really ripped me off, I’ll never go back.

I sent a envelope ✉️ and just lost after few phone calls and emails. Lose time, lose money. Don’t lose your time calling support is just a machine. And store customers service is good but they don’t have the tools to help.