The UPS Store

They were supposed to deliver a package containing some VERY expensive items on a Monday and they had left a note while I was gone saying they needed a signiture and to sign the paper and they would use the signiture if I was not home I had called to ask them the proccess and see if i could pick the packages up at a location and the man hardly spoke any english and after a long time of trying to understand what he was saying he said I was not allowed to come pick up the package. Thenext day they came with the packages in hand and then left a note saying it have to be done in person and said that my package would be delivered the next day at 1030 and I had called to see when my package would arrive and the female I spoke with was VERY rude and disrespectful. I do not recommend ups to anyone. It is my recomendation that either management PROPPERLY manages their people or new management replaces the current management. Also make sure the people that pick up the phone speak PROPPER and FLUENT English. I am just fine waiting for packages but I cannot stand the disrespect and fact that they were lying to me this whole time is time. They showed me piss poor preformance through this situation.

Staff is not as friendly as they used to be. Seemed to hurry through the process, yet I had to wait for her to wait on me. They have what you need to ship things here, but you can probably buy it for much less before you arrive. Easier to have everything all ready to go when you get there.

Moved my husband's parents and had lots of glass and memories to ship back home. We worked with Mr. A Sharma. He was helpful, pleasant and knowledgeable. We arrived just before closing and he took his time with us and explained everything. He had everything packed and shipped within 2 weeks (Holiday week in between). Everything was well packed and arrived without any damage. We would recommend this store without hesitation. Great experience and very nice people.

This is the second time I've been to the UPS Store In Marshalltown. Both times I've was quoted an outrageous price. Yesterday, I took in a 16x24 framed watercolor with glass. I was quoted $49 to package it and $149 to send it to Los Gatos CA. I said no way. She then quoted me a USPS price of $412.00. I said that's crazy and went to my post office it cost just under $33.00 to send it. I will never go there again. Very unfriendly girl.

Will not answer the phone. Also I went to mail a package internationally and the person working hadn't been trained to ship internationally. I made the 30 mile drive just to mail this package and was told the manager would be back after 4 and could mail the package for me. I've called 7 times and left a message, not wanting to drive and have this happen again. No answer, no callback. Ridiculous. I do not recommend this location.