The UPS Store

OPEN ON SUNDAYS!!! they are the only UPS store open on a Sunday between Waterloo and cedar falls. That can make or break someone’s day. Check hours though they close on Sunday at 3:00 PM Reason number two for 5 stars they did me a real solid on a $120 dollar item, I thought I was gonna get scammed on. Showed up in person asking if they could hold it until I could verify payment from buyer and they did. ❤️

I had a mix up on my Amazon return which was totally my fault (only gave her 1 of the 2 return codes of the same item). She was kind enough to allow me to send her the code as I was now home which is 40 minutes away. This employee went above and beyond to help me out of the jam I put myself into. Great Service!!

I have shipped with UPS a long time. I am so amazed at the excellent customer service. Give me the small store every time.!!! I have shipped fragile things I have shipped basic things I have shift mail you name it a lamp cushions, China, etc. the service is unbelievable. The health is unbelievable if you can’t figure something out on your phone like I can’t they will help you. Wow thank you so much.

They were very fast and happy to help me operate the copy machine. The staff was very welcoming and offered all the solutions to my questions, I try to go to this location as much as possible

Nice people even when stressed. They had a lot going on and then ran out of paper in the printer. It was chaos but they kept it together. Great job!