The UPS Store

First time customer, i Just mailed in 2 letters today (Saturday) I was surprised at how pleasant and friendly the staff was. It was also very reasonably priced. So much better experience than going to the post office. Amy and Sam did a great job and were a pleasure to meet, they seemed to enjoy their job and I enjoyed going there. I'll definitely be returning. Thanks

THE WORST! No free shipping here. Company sending package stated it was free, even after I called stating UPS wants $5. UPS states they do not charge, BUT THIS CONIFER SITE CHOOSES TO CHARGE ABOVE WHAT WAS AGREED UPON AT TIME OF PURCHASE. Company insists there was no charge and UPS was in the wrong and I shouldn't have paid them. I should have had the package redirected to my house through them. NEVER have anything delivered here. Rude, uncaring, and refuse to provide a clear policy to the companies using them. I am now taking this much further, insisting that this large national retailer stop using UPS who is deceiving them and the buyer.

Every time my wife or I have to deal with Sam it's a hassle. She has zero customer service skills. She was wearing pajamas and refused to take my package because it wasn't packaged well enough. It was in the original box it was sent to me in. She stated she hated Amazon returns because they don't pay her for her time. Pretty sure UPS is paying her for her time so that was a dumb comment to make. Hopefully you can fix her attitude before she pisses off the whole community.

So sorry Jake that you had a bad experience but I must disagree about Sam. As an older person, I’ve had nothing but amazingly good service and consideration from Sam. I was there last week with a return to Amazon. I’d filled it out incorrectly giving me a UPC code that she couldn't use. I asked her if there was anything I could do right then and there and she not only told me what to do but when I had trouble, I handed her my phone and she will re-processed the return for me. While she was doing that I cashed in on some wonderful cards that are on sale. I trust her so much I handed her my credit card to do the processing. Everything from my bank and Amazon are 100%. I’d say she’s a treasure!

First of all this is the BEST UPS store! Great employees fast and efficient service. What people don't realize is that Amazon returns have very descriptive instructions that can be read by a 3rd grader. Some returns you dont have to do anything and other ones you have to pack yourself and tape yourself. I'm mean let's be honest when you recieve a package isnt it taped up and ready to be shipped?!?! So why not have it package up and taped to ship it back, common sense people!! All these bad reviews are from people who clearly don't know how to read and follow simple instructions. Keep up the great work, ALL OF YOU ARE AMAZING!!