The UPS Store

I honestly hate dealing with the post office so coming to this store our cashier made it so quick and easy! Providing information and options on different services our cashier was able to have us in and out in under 3 minutes with no complaints and he was super enthusiastic to even help when we opened the door and the store also sells items you made need to ship or just household items. Nice and friendly little store.

I rarely take time to share bad reviews unless they are horrible! I have distinct pleasure of recognizing an AWESOME young lady today! Geneva! Geneva was the most helpful and kind person I have met at this location! She greeted me with a smile and had such a vibrant personality! I really hope if I ever need anything again, she is the person I get to work with! Oh and the services were spot on! I needed a document notarized and she was more than happy to assist! Thanks Geneva!

The rudest most stressed out, most unpleasurable encounter with the person working today. I just left there shaking because of the confrontational, argumentative, hateful demeanor. I couldn’t believe it. I’ll find another place I will never go back there. I understand it’s not the greatest job on the planet but management has failed. If this level of customer service provided is acceptable the Management needs to go to training and learn how to be focused on customer service. Never again.

Terrible customer service!!! I wish I would have read the more recent bad ratings before going to the store to ship all my boxes. I went twice this past Saturday, July 1. The morning experience was wonderful. The young lady was pleasant and so helpful. A totally different story In the afternoon. Around 4pm, the young lady was rude and seemed very inconvenienced by my needs and requests. This girl was cutting corners, not putting the full name to whom the package was going on the tag to go on the boxes One package she just put the first name, the other, just the last name. She said it was fine. She never fixed it. Then she was going to give me 3 boxes and charge me for those and I just wanted one box. She did fix that, but snidely. Hoping she put on the added insurance and typed on the computer the contents inside, which I mentioned to her. She never asked if I needed it, as the lady did in the morning. The girl in the afternoon spelled my last name wrong and I had to have her correct that, she did, but not happily. The worst of it all was the dark haired shorter employee, in which I wish I got her name, said she would put the fragile stickers on each of the three boxes when she was done, which I assumed was when all I bought was put in the computer and I paid for it. When she was done and I paid, I said you will put the fragile sticker on each box as all boxes had breakables: China, vases, antiques, etc. She said very rudely and loudly that I was NOT her only customer and that she needed to take care of the two people behind me first!!! No customer should be treated this way. It was my turn to be helped and she had not finished doing as I requested. The man who was behind me along with the lady didn’t mind if she did it. The man said, go ahead. It would take less than a minute as the boxes I had the fragile sticker put on each in the morning was quick and easy. It was a very small thing that needed to be done. A very important thing so my goods would be handled carefully and hopefully not break in transit. I wanted to make sure the fragile stickers got on the packages. That I saw it. I am the customer and it was a small request. I wanted to know the packages would be treated with care before I left. She refused to do what I asked, as I asked a couple of times. Her voice was loud and mean. I had to wait for the next two customers to be helped, and who knows if others came in and I would have to wait to just make sure my fragile stickers were on the boxes. The older man said he would hold the door for me so no one else would come in. He couldn’t get just 7 stamps as the lady said they just sell them in books, which I suppose happens, but she wasn’t too nice in her tone to him either. Her tone was very mean and condescending!! Very childish. NOT professional. So inappropriate. Then I returned around 5:30pm, and went into the building to ship one more box. There was a man in there who the young lady was talking pleasantly too, and proceeded to yell at me and tell me they were closed. I had not even said anything to her yet. I had just walked into the building. If the store was closed the door should have been locked already. Evidently google had the wrong information on the closing time. It said 6:30. The man said the same thing, yet the sign in the store window said 5:00pm. That needs to be fixed. I did not say anything to the girl and the man and I left at the same time. What a rotten experience!! Again, if I had the name of the girl working the afternoon shift and closing on July 1, and you are in there when she works, turn around and go to another store.

I will never return to this store. I suggest others avoid it if possible. Every time I go into the store I hear one of the staff tell someone why they can't do what the customer asks. The last time I was there, there were four customers in the store. Three out of the four of us were told the staff member couldn't do something because it was against policy or the "rules". In my case, I was reusing an box that I had received with a product that had batteries in it. It had a label stating as such. I didn't figure it would be a problem. I took my box with contents to the store and when it was my turn, I showed the label to the person and I was told she couldn't ship anything with that box because it was against UPS rules. I asked if she could cover it and she said there would be a $5 charge to cover that with a piece of paper and tape. $5? Ridiculous! Not the first time I have walked out without shipping my product. But it will be the last. I suggest using the one in the Target shopping center. I have always have a great experience with that store. The address is 1670 E Cheyenne Mountain Blvd Ste F, Colorado Springs, CO 80906 EDIT: With regards to the comments by the owner: I can understand fees if they are truly legit, but what I cannot accept is being told it was against UPS rules to put a cover over the hazardous label and then being told that she could do it for $5. What kind of business calls this customer service and tries to make an excuse for it?