The UPS Store

Always fast and exceptional customer service. We do all of our Amazon returns and other parcels and package shipments at this great UPS store located in the King Soopers shopping center at Centennial Blvd and W. Filmore. 5 Thumbs Up!

Ugh. Miserable store. The lady with the brown hair in all the photos is a menace and exceedingly unkind every time I go in. The guys who work there are fine. And they’re SO slow on top of all of it. I’ll drive out of my way to avoid this store. You have to have something going for you. You can be competent and mean. Or incompetent and friendly. Staff at this store are incompetent and unfriendly.

Someone told me to check out this UPS store to return a package since my regular store is always busy and they said this one rarely is. They were right, no one was in there. They wanted to charge $3+ to put a piece of tape across the top of the box. It's only $3 ... but it's the customer service aspect for me. I'll gladly go wait in line at my neighborgood store from now on to support a franchise owner that isn't nickel and diming people over a piece of tape.

The manager lady has a nasty attitude and every time I go there when she is working it is a bad experience. It feels personal, I don't know. I buy a lot of things from Amazon and Amazon claims returns are free from UPS, and they have always been until now. She told me I had to pay 27 centers for their printed receipt. She wanted to charge me for the tape I was using to tape my box but I said it was my own. She's not very nice but I really like the other clerks as they are a pleasant experience

I just moved to Colorado Springs and I was doing some research on places on where for my mail to be received. Being that I moved from Tennessee, I was expecting the same level of knowledge and service due to being a bigger city. However, that is where it stops, I suppose. After calling around a few places, I was led to believe this UPS Store # 6346 didn’t nickle and dime you for every little thing. I asked on the phone if there were any fees for storing. I got mixed results and didn’t really get a clear and transparent answer. I figured going in person, everything would be solved without worry. However, you will be wrong if you thought that. Once I came in person, I mentioned I wanted a small box, which the price would be $192.00, plus a $27 initial set-up fee. (which includes a Mailbox key fee, access code fee, and other feels associated with opening your Mailbox) I thought that was the end of all the fees since I would be renting a mailbox from the UPS Store. I asked two of the employees on 7-Oct-21 around 3:30 p.m. if there are any fees associated with if you are gone oversees for a couple of months. Their answer, “We don’t have much storage space so we are not sure but you have to ask our manager for the proper response.” Instead of wasting my time and coming into the store, shouldn’t they have told me this from the beginning instead of wasting my time and theirs? After thoroughly inspecting the contract before signing, I found a clause in it that stated, “Packages not picked up within 7 days of notification will be subject to a storage fee of $5.00 per day per package.” This essential meant if you went out of town for work, vacation, oversees, they would royally screw you and rob you blind. I thought the $192 price, plus the set-up fee was the ending of the fees and such. I cannot recommend this business if you are setting up a new mailbox, especially if you will be gone for over 7 days due to work, vacation, and such. It seems they will charge you a fee for every day per package. I would love if the owner would fix this issue within the contract since I’ve seen other UPS Stores really take care of their customers individually depending on their needs. Since the ____ (blanks) on the contract are able to be tweaked and edited, the employees in the store could have helped me out or at least called the owner to make things right. It just seemed the employees either didn’t care, didn’t know or was like whatever. Attached with this 1 star review is the contract with my information blocked out with the highlighted things you need to look at before signing the contract. I made sure to read the contract thoroughly before not signing it. That is when I decided to leave and go to another UPS Store that really took care of me. For anyone else reading this, please be sure to read any and all contracts and be on the look out if the price is too good to be true. Sometimes businesses will try to nickle and dime you to make up for the money they would have made if they overcharged you.