The UPS Store

Fantastic experience all around. We had a notary appointment that got rescheduled a couple of times due to needing witnesses. The notary offered to make a special trip to the store in order to help us out. True, professional customer service to accommodate our schedule and needs. Will always recommend this UPS store.

I will drive out of my way to avoid this store. The manager and her employees are very rude. Amazon drop off, except to be treated poorly. Today I thought I would try them again since it is closer. They did not want to tape my box and told me I had to come back. I probably would have just bought the products to avoid driving home and doing it, but because of the rudeness of the staff I will go somewhere else from now on.

The lady who was working at the counter was extremely helpful. I never shipped a trading card through UPS and she was incredibly knowledgeable and patient with me. I appreciate them very much and will be coming back.

Woman working the day I came to send off a package to a client in Canada was one of the worst customer service experiences I ever had. She joked with another employee saying, “do you know how to do an international order because I don’t know”. An unprofessional remark that made me feel uncomfortable sending a high value item. She also didn’t explain, clearly, what my shipping options were such as shipping dates and their rates. Never brought up a signed received option, so we had to cancel the order and start again. The entire interaction was rude. Luckily my client received his order. Terrible staff.

Title: "Analyzing Early Closure and Considerations for Avoiding UPS" Introduction: United Parcel Service (UPS) is a renowned package delivery company that serves millions of customers worldwide. However, some individuals have raised concerns about its early closing times and the potential drawbacks of choosing UPS as their preferred shipping option. This essay will explore the reasons behind UPS's early closure policy and discuss several factors to consider when deciding whether or not to utilize their services. Early Closure Policy: One of the primary complaints about UPS is its relatively early closing times for retail and customer service locations. The company's decision to close its stores earlier than many other businesses can be attributed to a combination of factors. First, UPS may aim to optimize its operational efficiency by allowing employees ample time to sort and process packages for the next day's deliveries. Second, the early closure policy might reflect historical data indicating that customer foot traffic diminishes during late hours, making it more cost-effective to close earlier. Lastly, UPS may also prioritize employee well-being by offering reasonable work hours, which can contribute to job satisfaction and performance. Drawbacks of Early Closure: While UPS's early closure policy may have operational justifications, it does present certain drawbacks from a customer perspective. One of the key concerns is the inconvenience caused to individuals who have busy schedules during regular working hours. The limited window for in-person interactions with UPS staff can be problematic for those who are unable to visit the store before it closes. Additionally, the early closure policy can result in missed delivery and pick-up opportunities, leading to delays and disruptions in customers' plans. Considerations for Avoidance: Given the potential inconveniences caused by UPS's early closure policy, customers should weigh their options and consider alternative strategies when sending or receiving packages. Firstly, utilizing UPS's online services can provide greater flexibility, allowing customers to schedule pickups, drop-offs, and track their shipments at their convenience. Secondly, customers may explore other shipping providers that offer extended store hours or more accessible locations. Finally, planning ahead and accounting for UPS's closure times can help individuals manage their shipping needs effectively. Conclusion: The early closure policy implemented by UPS has both operational justifications and potential drawbacks for customers. While the company may have valid reasons for this practice, customers are advised to consider the inconveniences it may pose to their schedules and shipping requirements. Utilizing online services, exploring alternative shipping providers, and planning ahead can help individuals navigate the challenges posed by UPS's early closure policy and ensure a smoother shipping experience.