The UPS Store

This store, under various customer numbers at the time of my visit, or regardless of who the staff is, goes above and beyond to assist. Whether sensitive paperwork for a will or POA, notary, to returns or packages to mail. Staff was so kind offering to scan not just copy. Mail to the various locations and produce copies needed. I didn’t even know about this option. I was offered this. The kindness during that difficult time is very appreciated. I’ve meet a variety of staff over the years and they’re all, for me, doing a solid job. Very helpful. This office is the primary location used for many years. They have preferred customer parking in front to include handicap accessible spots close to the door

I am not sure who the employee is that is rude to every customer at the Marion (1st Ave SE) location but she needs some simple training on customer service. She has blonde hair and worked at this location on 12/19/2023 at 5:51 p.m. I cringe when she has to help me. I will go back once more but if I receive her rude service again I won't be back. How can she possibly still work with the public???

The UPS Store is a huge help and Michael is an excellent employee. He is always patient and provides clear direction. He is always ready to assist and goes above and beyond to make sure customers are satisfied. I highly recommend this location and Michael's service.

The last two days I've tried to drop off a phone to send out, this UPS location has been closed due to "staffing shortages". Fire your staff and hire people that actually want to work. Only reason I got my package sent out is because a UPS truck driver was standing outside the door on the phone with someone because it was closed. He took my package for me because it didn't need postage. There were 4 other potential customers there, and none could be helped. Ridiculous.

Thanks so much for locking your door in my face today - I am so glad you are in business m in Marion Iowa. For good customer service from UPS, avoid this store!!