The UPS Store

I expected a crazy line trying to ship something on December 21st. I was pleasantly surprised to find no line and a very kind staff. I am recovering from pneumonia and so have a residual cough. The amazing cashier who helped me asked a colleague to bring up some water and then handed a water bottle to me. It was the most kind and unexpected thing ever. Amazing service.

Honestly don’t know what I would do without this UPS store. Use it all the time and if I move from area would drive back to this store. Everyone is incredibly patient and knowledgeable. I recently read that Amazon is going to start charging $1 to return items via UPS. Free if you use Whole Foods. I will GLADLY pay the $1.

Love how efficient this store is! Amazon returns made so easy! Super grateful for their hours and convenience! Been using this store for years for business and personal. Highly recommend.

I brought in a large painting to ship and was told that UPS could not ship this package and I would have to ship it via freight. When I tried talking to him about it (how did I get it in the first place? And why does the ups site say it would ship?), he told me I was wrong and he knew better because he was a UPS manager. There was no customer service and he acted annoyed I even brought this item to his store. Thanks to the people at the UPS store on Westown who shipped this package willingly.

I needed to drop off a few packages and grab my order, and I was in and out in less than 3 minutes—super quick! The only thing that bugged me was the door situation. Seriously, with all the folks carrying packages, they should have an automated door. I had to put down my big boxes on the ground just to open the door, and then I had to prop it open with my foot while awkwardly bending down to pick up my stuff. It was a bit of a hassle, but overall, I'd still give them a solid 4 stars!