The Maids in Madison

This is an amazing company! The entire business is awesome! They come exactly when scheduled, clean my house until it sparkles, are extremely polite, go About their business in a fast and efficient manner and when finished they quickly pack up their cleaning supplies and they are out the door, leaving you with an extremely clean house. I will easily rate them a 5 star rating! I would rate them higher if we had a choice!

The Maids offer the best cleaning service I've ever hired. I started by hiring for a deep clean and continued on with twice monthly standard cleanings. Even their standard cleanings are better than deep cleanings by other companies I've hired. I can't imagine ever using a different company!

Used the Maids of Madison this week to deep clean the house we have moved out of before we put it on the market. My realtor had suggested them as one of their other clients had used them earlier. I have to say that I didn't have a good experience and was a little disappointed by the service. They were sending a team of 5 cleaners so I put a cap of 2 hours for cleaning as I thought that 10 person-hours will be sufficient to clean an empty house (5BR, 3.5 Bath). As it turns out, I totally underestimated the time it takes to deep-clean a house. With 10-person hours, the cleaning team was not able to do some of the basic things like deep cleaning the cabinet doors, light fixtures, wash countertops, washing the kitchen floors, and do all bathrooms. They did do a good job deep cleaning the refrigerator which needed a lot of work. Since I am not their regular customer and was using the service for just a one-time clean-up, I was not expecting much and was not going to call back. I did get a call from them the next day to follow-up, which was really good. The person on the phone was appreciative of my concern and initially offered to come take a look but later talked to her manager and told that they could come back and clean again but I will have to pay again. My realtor did a walk-thru of the house with me and pointed out the work not being of quality and what she also expected with 10-person hours of cleaning. That confirmed for me that it was not an unrealistic expectation on my part and it truly was a service issue. I now plan to call my regular cleaning lady and have her spend a couple of hours in the house before I put in on the market.

They did not show up for the services as per the schedule. The customer service gave us workaround to talk to the manager who never called. We reacged out to corporate office and they said they see us current customer who is receiving weekly cleaning services! In reality, they never showed up. They lack commitment and poor communication and customer service. They never apologized for not coming either.

I recently had 4 team workers from The Maids come out and clean my apartment. ALL were outstanding! An A+ (100%) for all 4 workers. I will go a step further and give Benjamin an A+++!! He was industrious, speedy, professional, thorough, an excellent organizer, and cheerful. He did the refrigerator and kitchen. They just SPARKLED. I have had maid service in Madison and Houston for many years, and never had such an excellent job done on the refrigerator. Benjamin was/is THE BEST!! He was so accommodating and really wanted to please. The lady who did the bathroom was quiet and may not have spoken much English. I didn't actually see her working. But when I reviewed her results, I realized her work was ABSOLUTELY SUPERB!! In addition to the standard cleaning she cleaned a couple of soiled areas on the walls. She did an excellent and thoughtful job. I also want to give her my highest commendation! This is the third time I have had this outfit to my apartment. They always do a fantastic job with the vacuuming which even includes the ceiling and ceiling fans. The worker this time was no exceptionn. She did a PHENOMENAL job of vacuuming, which even included getting up kitty litter ingrained in the throw rugs. She didn't speak much Englishi but smiled a lot. She was a lovely lady and thoughtful organizer. I am most pleased with her work. And finally there was Lourdes (Maria) the team leader. She was AWESOME!!! She spoke good English and translated for the other team members as needed. Her communication and cooperation were TOP NOTCH! She was very congenial, and did excellent work! The workers for this outfit are often immigrant. They are professional, industrious and very thoughtful! The team leader translates as needed. This time the four workers were Hispanic. My Spanish is very limited, but here is my Spanish summary salute: Muy Bien!!! MAGNIFICO!!! I paid $299 for 85 minutes by these 4 workers. It was an excellent value in view of all the work they did, in my opinion! I will have them out again. And of course, I highly recommend them! THANK YOU!!