The Home Depot

These 2 guys were really showing great customer service and working instead of just standing around!! We needed sheets of sheet metal cut and Gabe D went out of his way to help us ! And Gavin S was very polite and helpful also ! These are the people that deserve a raise ! Thank you guys for letting us know there are still good hard working people left !!

We ordered a new washer and dryer, which the female manager was amazing when purchasing the item and I would give her 5 stars. However, the delivery of the item- not so much. They dropped off the item and told us we were all set. We started using the dryer and the first load we realized it was leaking too much air from the dryer duct, and the room was getting extremely hot. When we looked further we realized that they had tried clamping the duct on about 1.5 inches of dryer hood, which as you can guess was not secure and did not hold. Instead of letting us know, the dryer duct ended up falling off during the first dryer load. We tried to get them back out but it would take over 2 weeks, so we had to do it ourselves. Not to mention the hour long phone call and constant redirects on the phone to even get someone set up to come back out AND to tell me we have to wait two weeks for a product they didn’t install right? We ended up having to repurchase a SECOND a dryer duct (they made us buy one at purchase as well, which they installed) and fix it ourselves. Note we did try using the dryer duct they initially brought and was already installed but it did not work, so we were forced to buy a new one and not to mention the time to reconnect it all. Wouldn’t be so frustrated if we hadn’t just gotten the item delivered but make sure you’re paying attention to the delivery people and how they’re connecting your stuff so you don’t get stuck buying something and having to buy it again AND fix their mistakes!

I was picking up some metal edging for my home,so i didn't request help from an associate. I was there on a Sunday and didn't see the normal amount of employers, so I was fine loading the materials by myself. When I went to pay I was told to go to the other end of the store,which was a long walk with all the metal edging and incidental parts for instillation. The young man who rang up my order was very pleasant and accommodating. However, not once did anyone ask me if I needed a hand loading my vehicle,not that I needed help,but I am a 75 year old man. I have been a Home Depot customer since the late 80's and will continue to be.

Our refrigerator was delivered, but was not hooked up to the water line, or leveled, or unpacked. They said they could not hook it up to a copper water line, but a friend bought something that enabled him to hook it up. Doesn't Home Depot sell anything that would enable customers to hook up a refrigerator to a copper water line? Then they left the front door wide open without telling us they were leaving. Every time they came in or went out, they left the door open, even when it was not necessary. They called just 20 minutes before they came, and would not give extra time to unload the refrigerator. We had been told we would have 4 hours between the call and the arrival.

Did an online order for delivery. Changed my mind and went to the store. Kim was great. She found my online order and held it for me while I decided to shop for other things. This store has very friendly associates. And helpful too!