The Home Depot

Spent Over $1,300 just to have my washer and dryer delivered to my new house, and have my walls damaged. And then of course "we didn't do that" it's a brand new fkn build! We just walked it 4 times and had every little detail fixed before we signed for the house!

I had to return some paint from a different location to this store. I was nervous after reading the recent reviews, but I couldn’t be more happier with my experience here. The lady helping at returns was super fast and helpful. Then we were immediately helped in the paint department and when we were ready to checkout we were helped right away. The workers were all actively working and helping customers and things were running quick and smoothly all around.

We have taken our son to their kids workshop a couple of times now and we always have a good experience. The girls running the workshop are helpful. They could use a bigger space because it does get crowded but we love it here. We also done multiple purchases here and always find what we are looking for very easily

If I could give them a zero rating, I undoubtedly would. I recently placed an order for a stackable washer and dryer, as well as a microwave. On the day of delivery, two individuals arrived. While I watched, one of them removed my old washer and dryer. However, he pulled a wire so forcefully that it caused water to leak. They installed the new washer and dryer, but then informed me that I might need to hire a plumber to fix the issue. How is it my responsibility to fix the water leak when they were the ones who caused it? They created a problem that never existed before. Not to mention, they failed to use the new stainless steel washer hose, dryer duct, and steam dryer hose that the lady had instructed me to purchase when I placed the order. To my disbelief, they simply used the old ones and left the new ones sitting on my kitchen counter. When I inquired about the whereabouts of my microwave after they had installed the washer and dryer, they stared at each other blankly. They had no knowledge that the microwave was supposed to be included in the same order. Five minutes after they left, I received an email confirming the completion of the delivery, absurdly listing the microwave as a delivered item. I immediately contacted Home Depot and informed them about the missing microwave (without mentioning the water leak, as I wanted to address one problem at a time). A lady placed me on hold to check with their warehouse, and upon returning, she assured me that someone would contact me within 24 to 48 hours to either cancel the order (if the product was unavailable) or schedule a new delivery date. I patiently waited for the entire 48-hour period, but no one reached out to me. I called them again, and the same scenario repeated itself. The representative placed me on hold and, upon returning, provided the same response. They stated that someone would contact me within the next 24 to 48 hours to either cancel the order or arrange a new delivery date. This time, I waited for 72 hours, but once again, there was no communication from their end. Frustrated, I contacted them once more, this time to request a complete cancellation of the order. That was the final straw for me. I will never return to this place. Their installation technician not only created a new problem that did not exist before—a water leak in my laundry room—but they also failed to provide any explanation regarding the missing microwave order. They never could get to the bottom of what happened to the microwave. I decided to overlook the water leak issue and completely avoid any further dealings with these people. It was a truly terrible experience, akin to a nightmare. You guys do not deserve a single star.

I’m a contractor and I’m always going to Home Depot, if I have a big order I’ll typically order online for pickup. Lately they’ve really dropped the ball. I ordered 3 sheets of 4x8 plywood and immediately got a notification saying one of the three sheets was cancelled and refunded. Cancellation is understandable, sometimes the item is not in stock. But when I went to the HD to pick up my order today, I made my way over the the plywood section and sure enough, more than 25 sheets of what they cancelled was on the rack, so the people who were supposed to pick my order just said, nah, not my job, cancel that sheet. IT WAS LITERALLY ON THE BOTTOM RACK!!!! now here I am, as salty as the Pacific Ocean waiting 5-7 business days for a refund because the employees at this particular Home Depot are completely incompetent and lazy. Good job Home Depot, you’re definitely a something.