Snap-on Incorporated

On a Toolbox worth over $8000 new, Snap-On will not honor the Lifetime Warranty they advertise when selling their goods, although their product shows a defect not due to product use. They immediately accuse the buyer of "Mistreating the product" or said the product shows "Damage" without requesting any evidence or physical inspection. Took over two months to get a resolution, which was "we'll send you a $500 gift card as a courtesy", offered as if this is such a generous offer I should bow and thank them. Snap-On sell products for a hefty price, advertising lifetime warranty and backs up when said warranty needs to be applied. Simply shameful. Will never buy Snap-On again. Buyer beware.

I started in the automotive business in 1962. The Snap On truck came around regularly. We considered them the best except the ratchets were too coarse on click spacing. Today they have better ratchets. But some other tools are foreign imports. Kinda sad. From a business perspective you can’t trust this company. They try to sell their tool boxes which are overpriced and try to sell you by offering a big discount with a trade in for your old box. But the contract is lengthy and misleading. You would end up paying $2000 in interest on $5000 box which is supposedly discounted. I had a relative that got burned on this deal. The salesman should explain the details but wants to make the sale. Shameful for an old time company that should be trustworthy!!

Horrible place. This place will ship tools that are broken and defective, Just so the big wigs can get their bonuses every quarter. The most horrible wet sticky work conditions with big fans blowing around dust. Narcissistic management. Management steals. I overheard a Supervisor say he wanted to turn the whole place into a sweat shop. They let other employees abuse other employees really bad. It's not who you know it's who you blow. Is horrible disgusting place to work supervisor Adam is a piece of trash liar thief. I know people who know adam warner Who can verify he stole a truck Took it to pennsylvania.

Snap-On has made building relationships and being a long tern customer rather challenging. Our shop purchased the $7,000 Pass-Through computer “that can program any new module with just a phone call”. Which is a great tool in theory, however the technical support on their end can rarely ever successfully program any module. With 12 attempts at programming, we have successfully done it twice. The last attempt was out final straw with using this system. We installed an ABS module on a Ford Explorer, and the programming was unsuccessful, technical support said no problem, get a new part and we will provide you with a warrantied service, no charge for this attempt. Got a new module, replaced it, entered programming service, still wouldn’t work. This technician started looking for the issue. When they tried to auto-populate the data, the information was wrong, he manually input all the data, and it programmed within 10 seconds, finally a success with this $7,000 machine. It made me wonder how many of their other attempts failed due to their incompetence. So thus far, Snap-On made us warranty put a part that wasn’t defective, pay the labor to replace the part, and when its all said and done it was their fault. On top of that, they told us they would not provide the warranty for their first attempt, even though we have on recording that they would, and even provided a claim number. Dealing with this company is always a headache. We will promptly return this device and no longer purchase anymore tools from this company, Mac and Matco have always done right by us and we will stick with them going forward.

They sold be a dual AC machine for almost $18,000! They stated it was fully auto and completely separate. It is NOT! I have spent over $250,000.00 with SnapOn and they even took the machine back with a signed letter. They then brought it back and refuse the return! Criminal!!!