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Shell > Reviews in Madison County, Kentucky, US - RAY

Shell

3.6
101 reviews
Gas Station
Madison County, US

Location details

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594 Big Hill Rd, Berea, KY 40403, USA
  • Monday:
    07:00 - 22:00
  • Tuesday:
    06:30 - 22:00
  • Wednesday:
    06:30 - 22:00
  • Thursday:
    06:30 - 22:00
  • Friday:
    06:30 - 22:00
  • Saturday:
    06:30 - 22:00
  • Sunday:
    06:30 - 22:00
3.6
Reviews
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  • Google Comments (5)
  • Comments (5)

I was here last month. I went in a paid for gas and purchased a Diet Sunkist. My pop was flat and they wouldn't exchange it. And they took my Change. If they take .11 cents off everyone they would make a bunch.

6 months ago

I used to shop here all the time and never had problems until I started using cash instead of my card. I noticed after a while that they will ring up something and it will say 1.79 on the register but they say it costs 1.89. Then will give you back a dime instead of 11 cents. Which means they overcharged by ten cents and stole a penny. This happened multiple times. Sometimes it would ring up right and they would say the right price, but then would only give back a portion of the change that was due and when confronted about it would just act confused and use our language barrier as a shield. I have no idea how much change they steal from people every day but I would venture a guess that it's a lot. I've reported them to the Better Business Bureau so I suggest if you shop here, make sure you look at the register and see how much they are supposed to charge you and ALWAYS count your change. I don't like being stolen from, even if it only totals out to be a few dollars in a month. It's still stealing.

4 years ago

This store has went to HELL. The owner is arrogant and very very rude. He won't sell you what you want when it comes to Kentucky Lottery, says he can't do 50¢ tickets and always tells you the machine is tore up. Everytime you go in there he is constantly scratching lottery tickets, which is against the law. I will never go back to this store ever again, which is so sad cause I grew up going to this store. Wish Mr. Lakes never sold this store. At least never sold to someone like this.

3 years ago

Their air pump stole a dollar from me when I went inside to complain the lady said and I quote "No work" I responded with "Yeah I can see that can I have my dollar back?" She then again said "Not our problem" I'm pretty much a regular, I live right next to the place and they have fully lost my business.

3 years ago

I was in and out with everything I was looking for in no time. Cigarettes were a little pricey but that's the government's fault. I personally am getting tired of being targeted to pay for their excessive spending just because I like to smoke a legal product.!

2 years ago

Frequently asked questions about Shell

How is Shell rated?
Shell has a 3.6 star rating with 101 Reviews.