Schnee's

This describes my Schnee Beartooth boots purchased online a while back, and the bad experience and unprofessional / suspicious activities. Schnee boots had severe toe side pressure and starts narrowing early about 3 inches from boot tip. I described this to the Schnees representative in detail before purchase as something I didn’t want and was told incorrectly their boots did not narrow like that. No top down picture shown or I might have noticed it. Heel and mid foot felt ok. The boot felt lighter and lower quality than other quality made boots. Water proofing not GORE TEX. Not the quality their full retail price would suggest. Seems like they overstate the retail price so their sale prices look good but the sale prices seem to represent their value more accurately. Looked pretty good, but had numerous minor flaws like some rub/scratch marks and a nasty little manufacturing defect. Packaging paper was cheap/thin, was torn up and did not provide proper protection for the boots for shipping. Very unprofessional. I signed up for their 10% off my first order by getting their Score email subscription only to find out later that I don’t get the 10% off even though it is my first order because my boots were on holiday sale. Then later again I get an email from them giving me a 10% off on my first order about 1 week after I already placed my first order. Confusing order, delivery, Bolt secure payments sign-up, and marketing emails making it too many emails just to buy a pair of boots. Aggravating. I could not just enter a review on their website (invite only apparently). Maybe one reason they don’t have many bad reviews. Seems like they may avoid sending review requests to unhappy customers. With so many different feet out there and manufacturing / material defects possible, even good boot companies should have a fair amount of poor reviews. There were hundreds of reviews on my boot and no bad / 1*reviews found anywhere? Highly suspicious. Keep in mind, that since they are the manufacturer and primary seller they have strong control over who has access to submit reviews, so you never know if their ratings are unbiased or not. After a couple weeks I had to actually request a review invite email then had a miserable experience getting the review submitted. Then the problem pictures I successfully submitted did not show like in other customer reviews. I thought to myself that if they are a suspect company, they would probably bury it where very few people would likely see it. Time consuming from a cell phone, but found my review buried way at the back/end where you might expect the oldest reviews. Also their reviews are not fully in order by date either. They also do not give viewers the ability to select which reviews by rating to see like other online sites. Their reviews control is a little alarming to me. More alarming is that I checked for my review again and I cannot find it now nor the two star rating one from another customer. I believe their manipulation of reviews may be a violation of the US consumer protection act laws. They took time to answer my questions when I talked to them but overall, just disappointed in the fit, quality and experience. They handled the return but never contacted me when they processed the return and had to follow-up with them again. It was a pain in the butt nightmare buying boots from these guys and was a major waste of my time, and they did not seem to care much. Afterwards, I bought a fairly tall LOWA heavy back packing boot in same size (verified same length and width) and not one single problem. Same for my other Lowa light hiking boots. Both pairs from an independent online retailer. Lowa boots were super easy to order, looked great, no defects/damage, fit well, and no severe toe side pressure. Also, quality boot companies like Lowa do not have much control over who gives a review and how the review is presented, so their reviews/ratings seem more realistic, and they also don’t seem to overstate list price retail values like Schnee.

If I could give ten stars I would. I had a pair of boots that I had sent in for leak testing and ended up having to get a new pair. I spoke with Jessica from their customer service department multiple times during the process and she was more than helpful. Excellent experience!

I recently sent an email to Schnee Boots describing the conditions that I hunt in and what I was looking for in a quality hunting boot that would fit my specific needs. Within a few hours I received an email from Jessica. In the email she listed a couple different boots that would be a fit for me and described the differences between them. I picked the Hunter ll Pac boot. I’ve used them twice now and couldn’t be more happy! The fit is perfect and the quality is amazing. Thanks for the help. Customer for life!!

They didn’t have my size in store but were able to send a pair to my home in TN (thus avoiding sales tax). Great service, would use again!

I lucked out with Zach today who did what he needed to make the sale! He was attentive, actually listened to what size I am (vs bringing me what size they think I am and ignoring my size request). Normally the young kid they hire are completely clueless. Not today!