RE/MAX Fine Properties

I recently became a tenant to one of the properties MaryAnn Petratis manages and when I say she went above and beyond I truly mean it. She is professional, and very knowledgeable. It was a true pleasure working with her. She made everything so easy and smooth for us. She has stayed in contact at all hours of the day and even the smallest details she handled with no problem. She is truly the best relator you will ever come across! I hope everyone gets to experience a smooth process like we did. Thanks to MaryAnn I was able to find a home w/o looking mind you. I can finally give my brothers and I a beautiful place to live in! If you are looking for a home I would highly recommend MaryAnn. She is truly an Angel in real estate!! She is the BEST!! Thank you MaryAnn!!!! The Rodriguez Family 💝🏡

TLDR: trust the low star reviews. They are not lying. Poor business practice. Sandy Karpen lied about the lease agreement Commission agreeing that there would be no commission when they don’t place the tenant at the property. They took over my property with tenants and upon renewal (which they didn’t even create/write the lease agreement) they took a commission of the whole 12 months the property is leased for. Additionally they are taking the taxes amount when it was informed they are not paying taxes on my behalf. Property management is poor. I have to keep chasing down for HOA violation and they have not addressed it with the tenants who kept violating the HOA policies causing fees to be charged to me, the property owner. Every time I asked for my monthly reports Sandy would ask “what reports are you talking about?) and when I finally insisted I found out it was never even set up and the reports had incorrect item. Sandy is yet to address and fix the issues and is not even answering my e-mails. I had to file a complaint with the better business bureau to address these issues but from what I see of their reputation I highly doubt it’s going anywhere.

If I could rate "zero" stars, I would! If you decide to change your mind and not sell your home, watch out!!!! The lack of professionalism is ASTOUNDING!!! Even made 2 phone calls to the broker, Sandy Karpen, with NO return call back!! I will never refer my realtor, nor the brokerage or anyone associated to it, to anyone!!!!!!

The end results of my situation ended because of lazy work and more of a fluffed up sales approach than paying attention to details to help me aquire the property. Because of this, both my credit score and my partners credit score were effected negatively because care was not taken to handle the situation more intelligently. I followed their instructions with faith and asked questions to multiple reps to gather a picture of the possible outcomes but was either told "please refer to this person because it's not my department" or ignored entirely because my situation was not a priority to them. I would not use this company because you are nothing but a number to them and they do not care enough to put in the work for you properly.

I rent from them and They fixed a few things but there are other things the owner doesn't want to fix and its frustrating. There are no towel racks or toilet paper holders in any of the bathrooms and that is a huge daily inconvenience, am I supposed to furnish and install that type of stuff if I'm renting?