REI

I have been a long standing and supportive customer of REI for more than 20 years. My husband worked for them for many years, and they have been a foundation in my outdoor adventures. REI was the only place my husband and I registered for our wedding. I am sad to be writing this review. Today when I stopped by to return a snowboarding jacket the interaction with the cashier was less than pleasant. John, was initially friendly until I mentioned that I would like to return the item and then he became much less friendly. His tone was demeaning. He reminded me several times that my return “could appear to some” as “taking advantage of the return policy”. Please note: this jacket had only been worn a few times and still had the tags. I informed him my husband and I have been members for a long time and understood the old and new policy regarding returns and my return was within my rights. He continues to make statements that felt pointed and left me feeling uncomfortable. I had to intentionally maintain calm but inside felt angry by the way he was treating me. I am saddened by this experience. I have not and do not take “advantage” of their return policy and understand that they have a more relaxed policy than most. One of the many reasons I love REI! I will consider other outdoor retailers in Bozeman before shopping at this store in the future. Regardless of policy the way I was spoken to was unacceptable.

Kyle , Alice and piper were amazing. They Helped me take care of a cargo box issue i was having and were all so friendly while doing so. Ive never been much of an rei kinda person but today’s service definitely changed that for me. 11/10

Signed up for the REI card because it sounded like it had a lot of benefits for loyal customers. I had already waited in line and didn’t want to run back to grab something out of the yard sale area because I was in a rush. When I left the store I called and asked an associate if you could put yard sale items on hold. She assured me yes, for 48 hours. I do not have a vehicle and worked very hard to get back to the store less than 24 hours later only for who I presume was the manager to tell me that was not protocol and she already spoken with the associate and the item had been put back on the shelf. Of course, it was gone. I told them I was very frustrated that they did not call me to let me know. The manager could have easily called or just let protocol slip the one time instead of me wasting my time, borrowing a friends car, driving there to be told “yeah we don’t have that.” Not even a sorry. Regretting signing up for the REI card now. Seems like a waste of $30. Don’t know if I’ll return. Maybe I’ll just stick to shopping online.

Neck gator, hat and down sweater, all for less than the sweater retail! So glad I didn't miss this smartwool sale!

I gave it 1 star because there wasn't an option to give no stars. We walked in a half an hour before they closed and we're confronted by a young kid who probably was the dishwasher that proclaimed that they "like to get home too" so they stop taking customers at 9:30.