PuroClean

I work at the Heeyoung Kim State Farm Agency in Skokie. Just wanted to take a minute to let you know how wonderful my experience with Mindi Newman has been. She is simply amazing! I’ve been reaching out to her any time we have customers with home problems, and she is always quick to respond, showing care and compassion to our clients. Mindi not only does great with referrals, she has even gone above and beyond to show concern for myself, and has been helping me with many things. I met with Mindi today, and a few minutes of conversation led to me learning so much from her! To be honest, if I could rate her from 1-10 (10 being the best) I would give a score of 100. I look forward to continuing a relationship with Mindi, as she always exceeds in everything she sets her mind to.

I wanted to say a big thank you to Puroclean who sent out a technician to look at our property for possible mold remediation - he told me we didn't have the issue I thought and gave me expert, free, advice on what I could do on my own to solve the problem. We ended up not having to work with a property damage service (and saved a lot of money); I will definitely keep PuroClean in mind if we need to in the future.

Do not use Puroclean at all!!!! Instead try someone like Servicemaster or Servpro. Puroclean came out after my basement flooded. I asked daily for an estimate or cost, wasn't provided anything until the work was completed. I then discovered they had overcharged me by charging for equipment that was never used and I was charged a higher rate for after-hour hours when it was their employees who had asked if they could come at a later time. I brought up these concerns with Puroclean and they removed the listing of the equipment, but did not remove the charges and they then adjusted other rates. It has been a nightmare trying to resolve this billing issue. Stay away unless you like being overcharged!