PuroClean of West Houston

The kind of service this company provides comes at the worst times, when things brake and distroy your home. At that time is necessary to have someone like PureClean by your side. Their response time was faster than expected in a busy afternoon. They were very professional, took the time to explain the process and it made me and my family feel better in the mist of chaos. Thank you PuroClean. Hopefully we never need your services again but of we do, its good to know we can count on you.

Broken water heater flooded my 2,700 sq ft home. Augustine talks a good game none of it is true. They worked one day a week for 2 1/2 months and demo is still unfinished. At the onset “demo will take 11 days” and that’s true but they only work one day a week and in the meantime leave you hanging to pursue other jobs! Myriad excuses but the most used is “takes a week to get a new dumpster”. There were times one man worked alone. Augustine flat outlied to the insurance company and my public adjuster saying demo was complete three weeks ago. Finally had to fire him Friday and hire someone to finish the mess he left. Wet insulation still in place, furniture still in the house, 3 disconnected toilets still there and nails all over the floor. Stairs that sustained the greatest water damage are still not removed over 2 months later. There is Sheetrock in my garden beds and all over the lawn. Zero supervision and pays the actual workers (who are very nice) a pittance and keeps them hopping from new job yo new job never finishing. I could go on and on. My neighbors were furious when full dumpsters spent week after week in the driveway. I had several warnings from HOA regarding abandoned dumpsters and Sheetrock everywhere. If you want a smooth talker who will leave you in the lurch while promising the moon, Augustine is your guy. They start out great for the first few days so you are fooled. Then because he’s so nice you believe the excuses. People please, please heed my advise and go elsewhere and I mean ANYWHERE besides Puroclean of West Houston.Feel free to message me for photos of 64 days of demolition. These were taken yesterday, 3 weeks after he asked the insurance company for payment for a completed demolition. And by the way, after I gave him three days to finish before I hired someone else. This was his best result apparently.

Unfortunately, I needed their service twice but without a doubt they are available and responsive. Team is professional and their work is top notch. I'd highly recommend this team to help reduce your stress in a high stress situation. Thanks for your high level service!

Izzy from pure clean was great, friendly, informative, professional, had everything done in the time frame he set. Was very good with choices. Was a good experience with a horrible situation! I recommend Izzy and pure clean 100%!

Izzy and Augustine were awesome from the time I contacted this company till now during the remodeling of my guest room. I went through other companies but none compare to PuroClean. They were able to accommodate with my tight work schedule and cleaned up the water damage I got in my home from a pipe bursting. My guest room is still currently under construction, but so far I'm loving the results! I would definitely recommend PuroClean if you're searching in the area!