PuroClean of Central Denver

Once again, PuroClean provided expert water mitigation service for my kitchen maple floors. The team was prompt, knowledgeable and totally professional. From the initial assessment of the situation to the installation of drying equipment, Incencio kept me informed of every step, as well as daily progress updates. Administrative side of the business is equally professional. Respect for my property and all the equipment installed is clean and not “shop worn” which says attention to detail. I cannot give high enough praise for the professionalism and expert service PuroClean provides. 100% satisfied.

Inocencio and his partner were very professional and friendly. They took the time to explain everything to me and put my mind at ease. From scheduling with Rose and dealing with Jesus as well, everyone I came in contact with at PuroClean was great. To top it off, their response times and urgency were exceptional.

DO NOT use this company for your mitigation needs. I called them to deal with a minor intrusion of ground water through our foundation. The bid included a large scope of work which included fan and fluid collection along with removing a wet carpet pad, base boards and dry wall for further drying. Their employee’s estimate was that all of this work would “not cost over $2000.” The initial equipment was placed and carpet pad removed. They returned three days later and determined that no further work needed to be done. I assumed that since half the work was not done that the bill would be much less than the estimate. Unfortunately, I was completely wrong. The bill was over $2000! Their itemized bill was stuffed with egregious charges for labor and supplies as well as ridiculous markups. They then informed me that they bill for the time it takes them to drive back and forth to their warehouse and included a “labor minimum” on top of that! In addition, the charge for the removal of a small carpet pad was over $300! $200 was for a “disposal fee” which surprised me since the dump charges the rest of us $20. After exhaustingly challenging them on these charges, they eventually capitulated to only minor decreases in the bill. This is an unethical company who takes advantage of those in need and pads their bill. They underbid the project to get you to choose them and then load their bill with bogus charges in the end. I would strongly recommend that you choose a more reputable company for your mitigation needs.

We had a minor basement leak. Thought I could get under it and dry it myself, but started to worry about kids and mold and decided to call PuroClean. After calling, Jordy & Ulises from PuroClean showed up within 2 hours(!). They were both super helpful and professional. It was my first time dealing with a water problem and they explained and walked me through the process and did it in a way that made it feel much more manageable and less stressful. I would recommend PuroClean. You are in good hands if Jordy and Ulises are helping you

These guys are the best in town! So friendly and a pleasure to work with. Jesus helped my partner and I with a mold issue in our bathroom and did an amazing job. I would recommend using these guys over anyone else!