PuroClean of Broken Arrow

Check the business license number before you do business. It might surprise you. Do not trust this company or the owner. I feel the good reviews here are from friends and family. Workmanship was very poor. No care for the home they came into. They destroyed wood and floors. No experience what so ever with the tile layers. I am not sure where the owner found the workers. Trash left in garage. They were very careless. We are so sorry that they were hired on to restore. Our mistake for sure. Lots of RED FLAGS! Old work trucks that are damaged and I can't seem to find a license or insured number on this franchise in Broken Arrow. When the other restoration companies say they are 2 to 3 weeks out to help, I say wait to 2 to 3 weeks. Owner of homes beware! Lies, crooks!

We would like to thank PUROCLEAN for supporting us through our water damage restoration process. James and his crew Terry, CJ, and the ladies who pack us..handled our home like it was their own. We are so grateful for all the phone calls, text of communication, support with insurance, and extra details to make the job right. I would highly recommend James from PUROCLEAN to anyone.

Not real impressed with a company that schedules a time or times to arrived at your home and ends up being 1 to 24+ hours late without a call to update on a late arrival or reschedule the time, even after bring this issue to their attention. They worked in our home 14 days removing damage dry wall and drying after a water leak, of those 14 days and every 2 to 3 days checks only once did they arrived within the hour of the scheduled time. Then on the last day, didn't schedule a time, just stated sometime in the afternoon, arrived without a call, picked up the equipment and stated "It's dry" to our daughter, never calling or speaking to the actual homeowner. I'm sure at some point this company may be better with other customers but every customer deserves respect of their time.

I have decided to take down my review of this company as there has been some miscommunications on both parts on how they handle things with the insurance company. I was grateful they came out on a Sunday and were able to put a tarp and sandbags down to prevent further damage.

The initial team sent to dehumidify was extremely nice and professional, we were told they would follow up the next day to get humidity readings but did not contact us until another day after, not a big deal.. We then went through the re-flooring selection and PuroClean gave us a referral to find a company who had options. Pro-Source was the flooring supplier, we had extensive delays even though Pro-Source said they had it in stock, but the biggest issue was we were calling PuroClean about when / if they got our flooring and when the installation date would be rather than them calling saying it is still not in / has been delayed. We are then told they will rip up our floor (contractors, who were extremely good) the very next day, again, last minute with little communication. The contractors were amazing and polite, 100% will use them again separate from PuroClean. We then had no floors (walking on a concrete slab) for a month and half (because of the delay of supply). Then are told, after I call asking for an update, that they are dropping the flooring off the very next day. They drop the supplies and began installation. I get a call from PuroClean promptly in the morning of the first day of installation asking for 50% of the job, very normal, of which we send a check the next day via text. The job was completed over the next few days, once completed I get a call asking if his crew finished, I said yes, he asked for the remainder of the cost of the job, I said we’d send it the next day and we did. Never asked how his crew was, if we were satisfied with the service, no I hope you enjoy this big change to your house, thanks for being patient, just verification that he is asking for the remainder of the payment. Is anything wrong with that? No. They are due the money, but We would not use them again, getting repairs and work done to one’s house is a fairly big deal and this felt too much like a cold-get-paid job rather than someone who will take a jacked up floor to a new living space in your home. TLDR: poor communication, lack of care to customer, but the work was done well