ProHealth Physicians

I scheduled a new patient appointment and waited 3-4 months for it. The week prior, I called the office to see how long it would be if I had to reschedule, and not surprisingly, it was another 4 months. I informed the receptionist, who had me on hold for 15 minutes, that I would like to keep my current appointment and she informed me that the doctor wasn't even going to be in the office that day, so I had to reschedule anyway. What were they going to do, tell me the day before? You've lost my business!

DO NOT GO HERE! If I could give this place 0 stars I would! They missed a MAJOR chronic diagnosis and have done nothing but harass me ever since. They have sent me bills with my estranged father's name on them, they sent me to collections for $20 that should have been waived, they call me every few months asking me to schedule to see them even though I have asked MANY times for them to stop, they did NOT transfer my records to my new doctor even though I requested them over four months ago. THAT IS ILLEGAL! This place should be SHUT DOWN. The medical assistants do not know how to take vitals. They told me I had a fever when they never even took my temp. I work clinically in the medical field and they're a sorry excuse for a medical facility.

This office was given my husband's insurance company three times, once in person at the time of the physical, one by mail after receiving the first bill, and then on the phone (after being told the insurance would be "taken care of"). After 3 weeks (plenty of time passed), he received a collection letter for the full amount. I have no issue paying a copay, but when the insurance was given and never billed? Absolutely not. UPDATE 3/10/23- After several back and forth calls between Prohealth, and the collection company, we were told that the insurance would not cover the service. Upon placing a call to our insurance company, we were told that never once did Prohealth bill them, that the service was definitely covered, and that they have been having numerous issues with various Prohealth locations in CT not billing for services.

First time going to Pro Health Plainville office and got lost. Called before my appointment time to alert them that I was lost but they weren’t answering phone so ended up in one of those automated phone systems that caused me to waste more time trying to get there. Finally got through to someone who said I had a 10 min grace period and after that it’s up to the doctor if he will see me. I arrived 12 min late and he said he couldn’t see me because I was late. Asked if I’d like to schedule a new appointment two - three weeks later. Umm, NO, I’m sick TODAY! Life happens and things don’t always go according to plan, or schedule. I’ve waited at doctors offices more than 10 minutes and haven’t had the privilege of cancelling them! Will be pulling the rest of my family from this practice, and frankly, from Pro Health. Ever since Doctors Lakshimi and Stan Babu moved we have not received quality care.

Literally the worst doctor's office I have EVER been to. They rescheduled me twice for a physical, then changed it from a physical to an actual appointment so they can get charged instead of a free physical from my insurance. After saying I owned $130, they gave me an additional $170 charge saying it was a processing fee. Doctor never saw me only the nurses. By far the worst place I've ever been to. Will use this place as examples to stay away from.