Premier Fence LLC

I cannot express enough how impressed I am with and appreciative of the Premier Fence team. I presented the team with a difficult situation - a car struck my fence and a portion of the 10 year old fence had to be replaced. The fence was a unique color that had been stained by the sun after 10 years and was a design that is no longer common. The communication from the first days of identifying the proper color and design of the replacement fence through the sourcing of this difficult fencing was fantastic. The cherry on top was getting a phone call from the company’s VP of Sales the week of Christmas with the exciting news that the materials came in and that the team would love to install my dance before Christmas (in frigid weather mind you). Premier Fence has a customer for life!

Overpriced cheap product. Customer service for repairs is HORRIBLE. Got a quote and agreed to it. Now 2 months later its been 3 no shows. Had to call 3 times. Each time it's the same runaround. Then as usual, nobody shows up. They charge alot of money for simple repairs. Would not advise investing your money in this company and its products.

Worst possible customer service!! Two gates-one new and one allegedly repaired- were both installed shoddily such that the new one hits the gate post and the repaired one scrapes the driveway asphalt. Multiple calls resulted in either no call backs or assurances that the work would be repaired on such and such a day including today. Then no one showed up and no explanatory call made.. Most times when I called I was told the person I needed to talk to was at a meeting and would call back. Never happened until I threatened social media action. In short this company should be avoided as they don't back up their work and don't respond to problems other than occasional lip service. Buyer beware. Follow up 9/26/2019, they came, apology from office, fixed the problem. Nothing like a little social media pressure. Upgraded rating to 2 stars.

Premier was wonderful up front - very attentive salesman, came out quickly to get us an estimate. When we had settled on what we wanted, we signed the estimate and sent them a large check. They took our money then didn't respond back to us for 3 months - we called and called, no proactive status updates along the way. During install, they cut half of a fence panel in half and it fell on multiple cars days after that section was supposed to be complete already. They did nothing to ensure the fence was stable after removing one of the posts. Now they are refusing to handle it - as any reputable company would, no questions asked. Instead they made excuses and indicated they would fight us back and they have every step of the way. Bottom line is the fence wouldn't have fallen if it wasn't for an action they took. When you remove half of a section of a fence and then don't show up for a few days - what do you expect? The fence looks great, but the install took about a month longer than anticipated. Three separate no-shows on days they said they would be there meant our building residents had to vacate the parking lot three days in a row for no reason. It's so disappointing, they fell short in so many ways. They were supposed to correct two other gate posts as part of the deal and just ignored that part. We didn't ask for additional money off - we asked for that to be done instead and they agreed to get the deal. Towards the end they strongly denied we ever had that conversation and put it on me like I was the idiot. They lost all trust after this happened. We also wanted to replace a gate but getting a quote on that was like pulling teeth. We've asked for that quote numerous times and didn't get a response. 6 months later we're still waiting. Just recently, we worked out a compromise that the posts would be done at cost if we give them their gate business. Then backtracked again insisting we pay for the gate without a resolution for the promised posts. Just when we thought we found a good company to get the job done end to end - they disappointed at just about every step along the way. The team worked very hard and they did a great job in the end but this company has some serious management and customer service issues they need to resolve and it's cost us a lot of time & money dealing with them. They lost our trust and our future business. Buyer beware. Premier had many many chances to make it right. The VP of sales is literally the worst of them all. Stay far away.

Owner started yelling at me because I was behind the guy he was mad at. On the road. Crazy.