Personal Mobility

My wife had an accident and we needed a lift installed on our stairs. After investigating and comparing all other options and getting quotes, Personal Mobility seemed the most cost efficient. I was actually surprised at how inexpensively I could have one installed. Their communication and follow up has been outstanding. After a year we've been able to have them remove the lift and buy back at a rebate to us. I was very happy with this service and wanted to recommend them to others in a time of need.

Bought a super high quality pre-used van from Gerry and I couldn't be happier. Great service, very pleasant and extremely professional. They go that extra mile so you won't have to. I highly recommend this place.

Friendly and willing to work with you to meet your needs. Rentals and vehicles to own they have a great inventory. I purchased a wheelchair van for my dad and we both love it. I purchased a Dodge grand caravan with rear entry manual ramp. Works great!

I use a power wheelchair and have driven a modified van from my chair since 2009. I got a new wheelchair (Permobil F3) in December 2019, and I needed an EZ lock bracket installed on its base as well as the docking brackets (driver and passenger side) in my van moved so that I could start driving my van using my new wheelchair instead of having to transfer to my old wheelchair (which had an EZ lock on it). I got a quote for around $1,500 from the monopoly Mobility Works in Plainfield, IL, and it seemed rather high. They also said that the final price might even be a few hundred higher if they had to put in more labor repositioning my van’s docking stations. Additionally, they took over an hour to get me the quote and they tried to sell me a new van in the process! I have had poor experiences with their company in the past. EZ lock also gave me the contact info for Personal Mobility in Champaign. I called and spoke to the manager, Gary. He gave me a quote for about half the price, and he calculated the quote in under a minute while I was still on the phone with him. I happily chose to set up an appointment with Personal Mobility. It is located about an hour and fifteen minutes south of me. Upon arriving, Gary and his assistant Bridget were incredibly courteous and professional. I was provided an alternate power chair to transfer to while mine was being worked on. They supervised my transfer in case I needed help. They bought me lunch since the visit ran through the lunch hour. THIS IS HOW CUSTOMERS SHOULD BE TREATED. Bridget provided me with an extra drink when mine ran out. They ran into some difficulties and even though the lock held my chair in, both Gary and the technician (I’m so sorry that I didn’t catch his name) didn’t feel right about the level of safety it provided. Apologizing profusely, the manager requested that I come back the following week so they could redo the job differently to ensure my safety. I returned one week later to the same friendly, professional, and courteous treatment. Bridget ensured my transfer to an alternate chair went safely and she picked up lunch for me when it became evident I would again be there over the lunch hour. She was very knowledgeable about several disability topics when I asked her for information. I have been to offices where the doctor or services are decent but the receptionist is awful, and the whole office and customers suffer for it. Pleasantly, this office is not like that at all. Bridget was very busy with endless phone calls coming in, which were handled professionally and courteously, and yet she made sure that I was taken care of during my long wait as well. Her compassion and friendly demeanor made my experience more comfortable. She was definitely an asset into making my two-visit ordeal so pleasant. The technician who did the actual work installing the bracket on my chair and moving my van docking stations was phenomenal as well. He didn’t want to “hurry up, get the job done, and move on to the next customer”, which is an impression I have gotten at other facilities. He questioned me extensively and made sure that my positioning was not just adequate, but was exactly what I wanted and needed before he repositioned the bases in my van. He took a lot of time making sure it was what I needed. I appreciated him greatly. The manager Gary was a great guy. He made me feel like I was a priority and a valued customer. And for the first time in quite a while I did NOT feel taken advantage of. People with medical needs already have huge expenses for equipment to help maintain their independence. Sadly it seems as though companies that provide these much-needed services are few and far apart. It seems as though the big chains, such as Mobility Works, know that they are the ONLY choice in the area - so they have little motivation to provide competitive, fair prices or customer services. Personal Mobility, on the other hand, was such a pleasant and appreciated surprise. I will recommend them to anyone. The drive is worth it, and I will be a customer for life.

We could not have asked to be treated any better. They were concerned with every side of the installation and that we were happy with the lift. It has been a life-savor when it comes to taking the wheel chair in and out of the van. I have recommended United Access to several people. We would buy again from United Access.