Pella Windows & Doors of Lincoln

Debbie Ruhlman was who I dealt with. Super nice and knowledgeable. Very helpful when we were deciding on windows and doors! Ken Watson was the lead installer. We was super friendly and knowledgeable! He had been doing the install for more than 22 years. One on the windows was cracked on delivery. He explained they ordered a replacement and they would take care of it. They scheduled 4 days for the install but were done in 2 1/2 days. They cleaned up as they went along. They also cleaned the windows! The entire team was friendly and knowledgeable. It has be a pleasure from the start of the process! My new windows, doors, and new workforce is gorgeous! I can't say enough nice things about Pella windows and doors! Thank you! Almost forgot to mention they were on time everyday!

Pella has surpassed all of my expectations! I can’t say enough good things about our experience. Our sales rep changed by the time our install came around. Debbie Ruhlman picked up were our previous sales rep left off and was a rockstar! Our install crew, Watson Works, was friendly, punctual and incredibly good at what they do. Ask for Debbie and Watson Works and you don’t be let down.

First contact we had with Pella was when we had a window leak - Pella's rep told us we had hail damage and he could repair the damage but we should check with our insurance agent. Sure enough we needed all of our windows replaced. That is when we met Debbie Ruhlam who came out to measure and order. The team she sent to install were top-notch as well. Our experience was so good with the window replacements that when we built an enclosed sunroom it was a no brainer on who we wanted to install our windows! Debbie Ruhlam had great ideas and worked well with our contractor to make our dream a reality. Great quality windows and awesome customer service.

Ordered a Pella 250 Series Vinyl Window (23” x 38” triple pane) for a bathroom to replace a glass block window that had zero insulation value and always had condensation on it and was quite cold in the winter. • Ordered Pella Window on 3/16/23 – Salesman talked me into a different design than originally requested to maintain the Corian surround material. • Final Measurement process by salesman and company measurer on 3/23/2023. • Initial install – 6/9/2023. Installer said the window was too big and they would see that the correct side was reordered. Glad he measured new window before taking out the old window. • 2nd install date 8/10/2023. • 8/12/2023 – reported to Pella that the paint on the composite trim was unacceptable. • 9/19/2023 – Pella touched up the trim paint. It is OK. • 6 months to obtain and install one small window. This is an inordinate amount of time. • Put half the cost down at contract signing and Pella billed monthly thereafter for the balance from the first install date although the window was not installed.

Very clean open bright showroom/office area. Big windows to the south let in gobs of light so you can see what your product is going to look like out side. Lots of space between window and door displays and an overhead roll out for product display. Not an ounce of unorganized or even organized mass confusion anywhere. More businesses should take a look at this office. I have no doubt that my order will be processed in a timely matter. Step by step, they know when and how things are going to go. A bunch of thumbs up.