Pedestrian Shops

Horrible service! Wish I could give 0 stars. All 3 sales people were at the cashier talking and when I asked for help I was told, “what size do you need?” Save your time, go somewhere we’re they actually care and want your business. Where did the simple question “how can I help you” go? I needed help finding shoes to support plantar fasciitis pain. To make things worse, each sales person went different ways to assist other people on the floor. Sure, I may have misunderstood who was going to help me, but after obviously looking confused and standing around next to each of them for a while I can’t believe that none of them followed up with me to see if I had gotten the help I needed. I asked one of them, “I’m sorry, where you going to help me?” And they said no, the other sales person was. As I was making my way out the door, I over heard the one ask the other, we’re you helping her? I the other said, “no”.

I love this place! They have the best selection of shoes and the staff is always friendly! Its definitely my favorite local shop.

I had a wonderful experience at Pedestrian Shop on Pearl St. This was all due to Fernanda who first assisted me over the phone and then again in store. Her customer service was fantastic, as was the in store selection of Birkenstock styles and sizes. I will definitely shop here again and ask for Fernanda.

First time buying barefoot shoes and Cole was very helpful, friendly and informative throughout my purchase. I appreciated the sizing help and him taking the time to answer all my questions. Perfect example of what customer service should be. The two other gentleman who were around and offered my help get 5 stars too! Thanks y’all!

Just an awesome shoe store, unique brands super helpful staff, go here often!