Paul's Ace Hardware

This store is a must in our town. We have nothing else like it. The staff is knowledgeable and ready to help. The variety they have is fantastic, they have everything. We're blessed to have this store.

I get the vibe they think they're doing you a favor all the time. Paul isn't a people person and that's okay, but Linda is a jerk and always looking for a fight

Drove from Des Moines to Grinnell to do a custom metal job.. Stopped at ACE to pick up a couple items.. My helper needed to use the restroom but the woman at the front counter said they didn't have one.. A gentleman led us to the supplies we needed and we headed to pay... Woman at front counter was busy on her phone and didn't have time to ring us up. Will avoid this place in the future as time is money when you're on a job 🤔

Always have what Im looking for with super friendly and helpful staff!

My shovel broke. Ace shovel says if it fails take the SHOVEL in and receive a new one. Called and made sure this was ok- guy says yes bring it in. I get there and two employees know nothing they call a third, he asks if I have a receipt. No receipt. Asks if I know when I bought it- this year? He demands to know which month letting me know there is six months we've had this year (like I'm dumb). I have no idea. He checks the serial which is the exact same as the new shovel he brings up. He then proceeds to tell me how to use a shovel. At some point I must have gave him a dumb look because at this point I feel belittled and dumb (I do know how to use a shovel) he stops mid talking and informs me that if I don't listen to him tell me how to use a shovel that I will not be getting a new one. Ok? Grinnell Ace Hardware- your employee was rude. He has no right to decide who does and doesn't know how to use a shovel, was it because I am female? Read the sticker on the shovel. Maybe just ask how do you use this shovel and if it's wrong then says this voids warranty BUT under NO circumstance is it his duty to tell me how to do something unless asked. Calling ACE Corp. customer service about this on Monday.