Paul Davis Restoration of Greater MSP

Paul Davis Restoration was called by an employee of the building management The workers who came in destroyed two closets and a bathroom, leaving the elderly owner in a home that was unsafe. They left a 71-year-old woman without a toilet for almost two months. The shower tub piece were left in the middle of the bathroom. The owner was left without use of the bath sink and the shower for nearly a year due to the disagreement. The “plumber” left the sink drain leaking and the tub faucet dripping, he asked for buckets. They insisted on dealing with the insurance company and completely underbid the project. The employees didn't answer phone calls, or return voice messages or emails. The final invoice billed for items that we're never attempted or finished.

The water mitigators were awesome. The content packers/ storage were awesome. The restoration rep often tried cutting corners to get the product for the project. He promised dates but did not deliver. He hired subcontractors and did not follow up with them. (They often cancelled their arrival, the day off). We were not a priority ever. I had to call Rep back after each part of the project was complete (closet doors, bathroom counter, baseboards etc) because they were not completed properly. He purchased cheap composite baseboards and said that these are pre painted white so it’s easier. (We had solid wood before. Shiny chalk on bathroom counter top that turned neon green, that I had to repair. Framework on closet was not done properly and there is an ugly gap around the trim. Tried putting in a make-shift door (trimming and shimming to fit) instead of a custom door (due to the size) for a linen closet. When confronted on it, I was told it was “good enough” and “after a few weeks you won’t notice it”. I ended up telling him to get out of my house because he kept coming in and saying “ok, I think we are done, let’s sign off on the project”. I told him I will have to hire someone else to correct all the issues. I have not even mentioned all the issues.

We're so grateful for the excellent service we've received from Paul Davis following a significant water intrusion in our basement. They dealt directly with our insurance company to assist with full coverage, and provide comprehensive, quick, and correct work throughout the project. Definitely would recommend!!

We had water damage on a Saturday in mid July 2023, underneath vinyl flooring and wood flooring. Filed claim with our insurance company immediately and notified PaulDavis restoration services that Monday. PaulDavis was quick to respond and sent a mitigation team that same day. All the staff that I spoke with, were respectful, courteous, knowledgeable and eased my fears. I received a call from Matt Abendroth, a restoration service manager soon after; which was our go to person through our the project. I was concerned about timeline of getting projects completed, due to upcoming scheduled knee surgery in October. We needed all new wood floors throughout, new vinyl, painting of most trim and walls. Matt made sure that all services needed and all materials ordered; were scheduled and finished on time. They worked well with our Insurance Company as well. We were very pleased, grateful, satisfied with the finished results. Thank you Matt Abendroth, Jessie, Mosha, Franklin, and all team that assisted to get everything done on time!!! PaulDavis employs Rock Stars!!!⭐️ Debbie and Bill

Mitigation team was perfect. They showed up promptly and did great work, attentive to details. The restoration team had excellent quality folks. All said and done, I would call these folks again if we ever had another water problem.