Paul Davis Restoration and Remodeling of Suburban Virginia

As a Regional Manager for a Class A property in Northern Virginia, I recently faced a daunting challenge: a substantial flood that impacted 60 of our apartments. In this crisis, we experienced truly outstanding service that deserves a glowing 5-star review. From the moment the team arrived, they exhibited a level of professionalism and expertise that instantly reassured us. Their quick response was just the beginning. They immediately devised a comprehensive plan for remediation, showcasing their depth of knowledge and efficiency. What stood out the most was their exceptional people skills. They were not just friendly but also displayed genuine care and understanding towards our residents, who were understandably distressed. Their ability to communicate effectively and empathize with the residents during such a difficult time was remarkable. The team's daily reporting and updates were nothing short of stellar. They maintained excellent coordination throughout the process, ensuring that we were always informed and prepared for the next steps. This level of communication was crucial in managing the situation effectively and kept everyone at ease. Moreover, their meticulous attention to detail in maintaining a clean and functional living environment was impressive. They took every precaution to ensure that areas like drywall dust and construction zones were properly isolated. This care in maintaining cleanliness and functionality made a significant difference for our residents, who could continue their daily lives with minimal disruption. In conclusion, the team's expertise, efficiency, friendliness, and exceptional care for our residents turned a potential disaster into a manageable situation. They went above and beyond in every aspect, and for that, they earn a resounding 5 stars from us. Any property would be fortunate to have such a dedicated and proficient team on their side in times of crisis.

Overpriced Company that used Sub-Contractors of Sub-Contractors, who tried to fraudulently charge me for non-existent work. This is my experience with Paul Davis. The cost estimation process was very professional, they a gay came to my home and took very clear pictures of the damage which was very fortunate for the insurance company. (This alone would have earned them 2/5 stars, but they/ their sub-contractor tried to cheat me) Everything afterword's... 👎👎👎 When the project manager first came to the house I told him that I was expecting guests in a little over a week and that the work needed to be done by then. He said "Yeah, we should be able to do that" Work starts on a Thursday, I have a ceiling painted and the painter leaves a nasty bubble in the ceiling. When I point it out he says: "Oh itll dry out" (It didn't), "Ill be be back tomorrow" (He didn't), matter of fact NOBODY SHOWED UP. I made it clear we were on a tight schedule and absolutely no work is done Friday, day wasted. The Project Manager became very difficult to reach, turns out he disappeared because suddenly I have a new project manager half way through the project 😫. Ill summarize up the final week: - It was not explained to me the Luxury Vinyl Tile does not come with cushioning underneath, no they glued tile directly on uneven basement foundation, leaving an uneven floor. (I payed additional out of pocket of this!!!) - They didnt tell me that it didnt come with a transition piece so one was picked for me! - I had tile placed unevenly, which affected transition pieces, again it wasnt until the tile was already purchased that im made aware there is no transition piece and one is provided. (Damaged), now I have a damaged transition piece in my newly renovated kitchen - The toilet was replaced but wasnt removed and left in my living room - The shoe molding around my kitchen island was horrendous! HORRENDOUS! and had to be redone. - They put back original shoe molding damadged - My fridge and oven was not assembled and put back together - both were in my living room when guests arrived!!!😫😫 - Spots were calking was missed - At the end the sent two barely old enough to drink kids to fix mistakes from previous workers and they left wood chipped pieces all over my front driveway that I had to clean up THE KICKER - I was ready to just call this a learning experience and walk away. But then, the sub-contractor reached out to me directly saying I still owed $1,600? My insurance company inquires into the extra amount and there is no response for about 4 work days. This tells me they have no reason. (Because who doesnt want to get paid in this economy) Turns out they blatantly and fraudulently asked me for $1600 for some work THAT WAS NEVER REQUESTED OR EVEN DONE. Either Paul Davis or the Sub-Contractor figured they could squeeze more money out of my insurance because APPARENTLY THIS IS COMMON PRACTICE FOR VIRGINIA CONTRACTORS! DISGUSTING I cannot recommend Paul Davis' services and cannot remain quit after such unethical behavior from a company that promises PROFESSIONALISM, something i did not experience outside the project managers themselves. TLDR: DO NOT HIRE PAUL DAVIS unless you are ready to pay extra from sub-par performance and are willing to sit, hover, and watch the contractors with before and after pictures. My experience was frustrating, stressful, terrible and they tried to cheat me. 👎👎👎

Paul Davis did an amazing job on some repairs due to limb damage. Tommy was great at coordinating the work and was extremely fast in getting the crews out to handle the repairs. He was a great communicator and made sure we knew exactly what was going to happen and when. I hope to not need restoration services again, but if I do, I'll be sure to call Paul Davis back to handle them!

I was very impressed with the mitigation services provided by Paul Davis. The communication was incredible; whenever I had a question or concern, someone from the team responded right away. They were through and careful with their assessments and handling of my things.

Look no more, their mitigation services are top notch and the most professional and courteous we’ve ever seen. Special recognition to Kenny and Sean for an outstanding job controlling our situation and to Tommy for managing the circus that is all things related to water damage repairs. We’re not done yet but we’re delighted to have found Paul Davis to help manage our residential crisis.