Ontario Town Square Townhomes

I am a resident. The front office never answers the phone. The maintenance staff refuses to fix issues with my refrigerator and the leaking ceiling in my master bedroom. No one has called me back after I have left messages and put in multiple emergency maintenance requests. They know that my ceiling is flooded. My air conditioner's condensation drain clogs up frequently causing water to pool up in my master bedroom ceiling. The latest occurrence of this caused water to leak through the smoke detector and onto my floor. I have been trying to get this situation fixed for about a week now. I don't want to run the A/C because I am afraid that the ceiling will collapse. The temperature outside is above 100 degrees everyday and my apartment is unbearably hot. I have been trying to get someone to come fix this for a week. They sent an A/C crew in and they tried to unclog the drain. They used an air compressor that caused my bathroom sink to explode with rotten gunk all over the ceiling in the bathroom. The A/C repair team showed me the 2 inches of standing water in my ceiling. The next day a maintenance person came by later in the afternoon (why isn't this an emergency to these people?! Why isn't someone taking care of this immediately?!). He told me that he was going to take care of it. He drilled holes in my ceiling and left drywall all over my carpet. He used one of my towels to cover my bed. Why didn't he use a tarp and then vacuum up the debris? This attempt to fix the problem did nothing. My ceiling is still leaking and now warped and stained. I have to keep a pan in my bedroom to catch the dripping water.

Camille has been absolutely wonderful throughout this leasing process. We have had so much trouble finding a townhome within our budget that allows pets, and this place has all three. From the moment we saw the listing online, to seeing the unit in person, we knew this was where we saw our next home. Camille has made this process seamless and while we are waiting to hear if we secured our unit, please know she's a gem to work with!!

I been living in Ontario Town Square Townhomes for 6-years. The staff is amazing especially Camille. Whenever something needs fixed she makes sure maintenance is on it, if there’s a problem she address it right away. It’s a wonderful and safe place to live.

Absolutely great customer service at a beautiful property! I was looking for a new home and checked out Ontario Town Square and loved the property. I was assisted by Frances Scott who was AMAZING! Very knowledgeable and showed pride in what she does and the property. She was so helpful and answered all questions. Applying and moving in has been a breeze with Frances’s help and her excellent communication. The Manager Camille was great and very helpful as well. The unit we liked had an availability date a bit longer than we hoped to move. Frances and the maintenance team worked hard to get the unit available earlier! Excellent, excellent customer service.

I like the place, recently moved in and it’s all kinds of people. It’s not like other places surrounded by so much noise. It feels safe and the only thing I wish it had was like a bigger front yard. But other than that, everything it’s great! Frances Scot is very helpful and very understanding person, she always greets you with an amazing attitude and gives you the Attention and help you look for. It’s sad they only have one pool and also people need to take care of stuff in the gym. That’s my rating. 😉