On Your Feet

Stopped by to get shoes of a brand recommended by my podiatrist. The saleswoman cheerfully spent about an hour trying to find a pair of shoes to fit my very long, narrow feet. When we decided they didn’t have anything that would work, she called their other branch store and told me what sizes and models she thought I needed to find. She was obviously interested in seeing that I got the right shoes even if I didn’t buy them there. They’ll get my business again!

Me and my mom walked in and thought the selection was great. But the customer service was awful. We felt like Julia Roberts in Pretty Woman. Were we not the standard of what typically walks into that store? Is there a bias there? Maybe. But judging by other customer reviews I’ve come to the conclusion they just don’t care about customer service.

This shoe store has a wide variety of high quality shoes and socks. The staff are nice to talk with and are very knowledgeable about the products they sell. Patrick helped me find the right shoes for me, which isn't easy since I have wide feet and high arches. If there's anything bad I can say about On Your Feet is their products are expensive.

Good place to pick up a pair of quality shoes..! 👞

I have purchased from this store in the past, during covid, and the staff were not what I would call friendly. They will assist you, but act as though they are doing you a great favor by doing so. I chalked it up to the pandemic and possibly the employees not really wanting to be there. I went back this past weekend and the vibe was essentially the same. I ended up being assisted by a lady who brought me shoes in the size I thought I might need. As it turned out I needed a larger size and this is when it went south as she rudely told me she didn't have that color in the other size but would look, and I asked for an additional color just in case. She huffed away and brought back a pair of shoes in the additional color I requested, tossed them on the floor, and then went off to ring someone up. I decided to see if I could just find the same pair of shoes online and did see the same brand through a well known online store that starts with a Z, and ordered the shoes there in the size I needed. I was happy to support a local store but honestly don't care to be treated disrespectfully, by people who don't seem to be happy in their employment.