Oficina Sanitas Serrano

I had applied for the insurance card from your company, but after a specific period of time I was not contacted. I waited for more days and no communication was received. I went to the Serrano Center and told them that I did not want to complete this because it had taken a very, very long time , and therefore The employee told me that the insurance procedures are considered canceled if you do not receive any communication from us, and I am surprised today, after a long time, that a sum of money has been deducted from my account after I canceled everything with you. I hope you can explain this behavior! I have finished the procedure with your employee because of your significant delay in the specified date, and I do not agree to this deduction that was made without obtaining any insurance card or any services in exchange for it, and I do not allow my bank account to be disposed of in this way. Please return the financial value to my account because I canceled the procedures with you. And I don't want to continue anymore because you exceeded the time limit and already left Spain You can ask your colleagues in Serrano office we already discussed about this I sent email but no reply

If you are an international student DO NOT HIRE SANITAS. They have terrible customer service and when I requested my leave due to change of residence to another country, which is supposed to be possible at any time, they denied it. They are thieves, they make you pay for mediocre services that you no longer use!!!!!!

Scam, do not contract, I have a knee injury and they exclude me from both, and only for going from Sanitas company to individual. The commercial told me there would be no problem... But after hiring him and not being able to unsubscribe for a year, he tells me that he doesn't fit... and above both knees instead of one....

The worst treatment in the world for customer service in that office, apart from a disappointment as insurance, due to bad information that is not “my fault” they cannot cancel me because it says that they are not on date with only two days late We know that they can do it perfectly 🙄, what happens is that they will always give you problems when requesting a leave, and they tell you that the claims are by email, they don't even give you a physical sheet in that office, a claim that will not be made We know it 🤦🏼‍♀️ what a horror, a client who has always been up to date with payments and because she wants to do things well and leave the company without problems, ends up being the loser #lopeorSanita

The lady who served us was most friendly. What a pity that our problem - not being able to access risk management - continues without a solution or any sign of being resolved. Most disappointing. Very bad service, gentlemen from Sanitas.