Nordstrom

It's a Nordstrom so it's always packed. I went with the intention of exchanging a gift I received but no one would help me because they wouldn't make a sales commission. I was shuffled around to and from every department because their specific department didn't allow exchanges (all department accepts exchanges). I wish I had a better experience as I do enjoy shopping there but this specific incident left a sour taste.

Me and my boyfriend were looking at colognes tonight and I wanted to mention how impressed by Maya and the other lady who helped us with the fragrances. I wish I got her name! But they showed true knowledge and passion about what they were selling as well as made it an enjoyable experience! Hopefully when I come back to buy Christmas gifts they’ll be there :)

This Nordstrom is as good as I've been to, so take the 3-star rating with a grain of salt. This might not even be corporates fault, this could be the state of large scale fashion. But I don't feel like a lot of what I'm being asked to pay makes sense for how well the clothes would hold up. That and the "deals" in the clearance are laughable. House brand shirts you'd find at Rack for "10% off", come on now. Men's casual section, outside of some All Saints and Wax London stuff was also very off trend (maybe an area thing). Service was good as always and I liked the employees who helped me.

I just wanted to go shopping to see if deals were out and there was and there was also a boat load of people there that day.

I had a good shopping experience until Renee ruined it (Second floor, women's clothing). Horrible customer service from her. She was very discriminative, rude, and unprofessional. Renee was extremely rude with what she was saying and how she was saying it, and along with that she was making faces at me. I had another customer stand next to me and she looked shocked at how that woman was talking to me. Maybe she is new and still didn't complete her training, but rude employees like that should not be on the floor! I got ignored by her twice, I had to "hunt her down" for help (even though she did not look busy) and when I did ask “can you help me please” she made a face and asked "Yes??". After I asked my question she was answering and making faces like I was the biggest inconvenience. Very disappointed, and I am glad that another customer saw the way I was treated and was very shocked.