Sometimes it can be intimidating to go into a hardware store, especially as a woman who really has no idea what she needs for any specific project. I have been to this store a number of times since moving to Pekin and I can honestly say I'd rather pay a bit more and have the customer service they offer!! I don't know her name, but the woman that always helps me has never made me feel stupid when I'm looking for something and don't know the name of it! The other employees are equally has helpful, accommodating, and friendly!!! I love shopping here, thank you so much for your help Ace!!!! Best customer service!!!
We went into Pekin Ace Hardware & TJ wanted to take my diaper bag. I asked why & he said there is a sign on the door. I asked if this was a new policy and if it only affected Pekin location or was a corporate policy & he didn't know even though he has been with ACE hardware for over a year.
I called Morton & they do not have a backpack policy.
I have a 19 month old & a 6 month old. I need my diaper bag for milk, toys, snacks etc.. not to mention I don't carry a purse & leave my wallet & phone in my bag.
I'm sorry people steal, but that policy is inconvenient. But I'm glad there are other ACE locations bc Ilike to use my reward coupons.
**my husband & I have shopped Pekin location before with a diaper bag.
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The staff there always know exactly what I need and where to find it
a week ago0
Sometimes it can be intimidating to go into a hardware store, especially as a woman who really has no idea what she needs for any specific project. I have been to this store a number of times since moving to Pekin and I can honestly say I'd rather pay a bit more and have the customer service they offer!! I don't know her name, but the woman that always helps me has never made me feel stupid when I'm looking for something and don't know the name of it! The other employees are equally has helpful, accommodating, and friendly!!! I love shopping here, thank you so much for your help Ace!!!! Best customer service!!!
a year ago0
Great local hardware store! They always greet you and ask if they can help! Keep your money in Pekin and shop here!
9 months ago0
We went into Pekin Ace Hardware & TJ wanted to take my diaper bag. I asked why & he said there is a sign on the door. I asked if this was a new policy and if it only affected Pekin location or was a corporate policy & he didn't know even though he has been with ACE hardware for over a year. I called Morton & they do not have a backpack policy. I have a 19 month old & a 6 month old. I need my diaper bag for milk, toys, snacks etc.. not to mention I don't carry a purse & leave my wallet & phone in my bag. I'm sorry people steal, but that policy is inconvenient. But I'm glad there are other ACE locations bc Ilike to use my reward coupons. **my husband & I have shopped Pekin location before with a diaper bag.
10 months ago0
Only been here once but not 3 weeks ago. Not sure who was there. Seems to have a lot of things. Good prices.
10 months ago