NAPA Auto Parts - Jack's Automotive Repair & Towing

The absolute nicest people! I was on the interstate and my '78 Winnebago was struggling. I wasn't exactly sure what was going on, but was pretty sure it was the fuel filter. I pulled up and Dee was so kind and made sure that my rig got looked at quickly even though it was the end of the day! As her son worked on it, we chatted and she told me all about the town and its history. She even offered to take me into town to check out the opera house, but unfortunately couldn't as Justin was finished with my rig. He thoroughly explained to me what was going on and even took me out to show me where the part was on my vehicle and made sure I had the part number for future reference. He even took the time to take a test drive with my to make sure everything was running smoothly! Thank you so much Dee, Jack and Justin, you saved me :)

Had a tire blow on our RV about 2 miles west of exit. Jack & his son didn't hesitate a second to help us out, replaced two tires on the spot at a great price! Great service, even greater people! Very thankful for their kindness and service!

Thank you so much for being the nicest, most helpful establishment!! Headed home from Colorado headed to Georgia and we got a flat in Western KS. We have a Porsche GTS and those tires are hard to come by even in the cities lol with towing not being an option we were sunk! Jack’s to the rescue!! They had the perfect kit so we could plug the tire. Allowed us to use some of their equipment and helped with tire removal. They checked on us, chatted with us and made us feel welcome and safe in a sketchy situation. With their help we were able to get to our next destination safe and sound. I cannot say enough nice things about Jack & Justin and all the employees at Jack’s. Thank you so very much!! And a shout out to Pirelli tires for holding up with a nickel sized plugged hole and a 1” tear in the sidewall, yikes! I wasn’t able to snap a picture of the tire when they were replacing it, was a mean hole that went through the tread of a new tire (we just got those new Pirelli’s less than a month ago).

Nothing says fun family road trip like having to plug your own tire in front of a full service tire and repair shop. In life you'll find 2 types of workers, those that are eager and ready to work for you and those trying to do as little as possible and waiting til 5 0'clock to go home. This shop refused to work on my tire and recommended that I buy a plug kit and fix the tire myself. I refused to be their customer as I will never buy anything from Jack's automotive. I plugged the tire myself and we drove the remaining 600 miles home to Colorado. If you need help, just keep driving, your better off on your own than trying to get these people to help you.

Rolled into town with semi-major problem, asked for a loaner scan tool and was told there was none. Ok, even though that is a standard in the parts house industry I can forgive that. So I ask if one of their techs wouldn't mind letting me at least scan the truck so I can reevaluate my situation, but the answer was no. For context, when I walked into the store that was devoid of any other customers, I was ignored until I said something to the two employees behind the counter. I get that it is a tiny town, and people literally don't have any other choice, but man at least take some pride in your work.