MobilityWorks

Rented a mobility van (from Norristown/Trooper location) recently to transport my mother who requires a wheelchair accessible vehicle, so that she would be able to attend a family function in New Jersey. The vehicle, a Dodge Caravan, was rather new and clean, and the rental coordinator (Nancy) explained all the features upon pickup. Unfortunately, we did experience some mechanical issues (nothing that could have been foreseen) during the rental period, however, Nancy was quick to handle the situation and we were satisfied with how it was addressed upon the vehicle's return. A short time later, I even received a call from one of the area/regional managers (Tim), who expressed interest/concern from our experience - and went above and beyond in his efforts to ensure that all things considered, we were happy and satisfied. I look forward to using MobilityWorks in the future to transport my mother, as safe and reliable wheelchair accessible transportation, and would recommend them to everyone! Thank you!

Very polite phone service and directed to the proper staff member for assistance. Hugh was professional , concerned and very willing to help. I had a previous experience at a shop to install my EZ Lock , that left me in a bad spot, literally hanging half way complete. Hugh accepted my job , documented my needs and set me up with an appointment. I showed up for my appointment- was checked in by a very kind receptionist - Greg my technician greeted me with a smile - had me describe to him just what I needed to be done - he assured me he could fix the problem and re-install my ez lock in proper spot , add seat belt discs and stabilizer bar so that my son could be safely secured and transported! Greg did a professional complete job and was excellent at what he does ! I highly recommend this facility !

Ryan was a pleasure to work with. He helped me find the right vehicle for my son and even brought it to the house for me to load and test drive it with him before purchasing. The entire process was done with ease. Thank you Ryan we are enjoying our new wheelchair accessible van.

Nancy was incredibly helpful in the process of renting a WC-Accesible van! Very patient and knowledgeable. Will utilize this company in the near future!

This is a follow up to my previous review. Yes, my husband and I did have several issues. However, Tim Liebig (Sales Manager) has been working very closely with me to resolve issues to our satisfaction. He truly wants his customers to be happy. To make a long story short, the chair has been replaced with a new one and my husband is now very happy. When he is happy, so am I. I have to say that Tim has gone out of his way to ensure our satisfaction. Thank you Tim for all you did for us.