México en la piel

Enjoyed a beautiful getaway at México en la piel. Everything was beautiful, comfortable and well designed. Beautiful grounds and the staff was always attentive. The food is delicious. The room is spacious and inviting, so relaxing, calming and quiet. Nice hot showers and the fireplace was a nice luxury from the cold outside. A truly lovely, romantic experience!

Stayed with a small group of friends, occupying 4 rooms total. This review covers all the rooms. As you first arrive at the front of the rooms, you are pleasantly surprised with a contemporary architecture with rustic touches, a combination of natural wood iron and steel all blended with taste. This carries into the rooms, very warm colors and a beautiful mix of wall textures, natural wood an leather furniture. Big doors and windows gives the feeling you are at one with the surroundind nature. It's all so serene and beautiful you are forced to relax and decompress instantaneously. There is a small fridge with complimentary water and beer (must pay for fizzy water though), as well as an iron and blow dryer in each room. Two of the larger rooms had TVs and satellite service, and two did not, but all rooms had strong enough WiFi for streaming. The showers are large and terrific, and the beds are extremely comfortable. Cleanliness is 10 over 10! The owner and staff were all very courteous and friendly from beginning to end. We also had breakfast the next morning at the super cool restaurant, situated in an oak Grove in one of the most natural and most pleasant settings We have ever experienced. Breakfast was yummy and it is where I discovered for the first time the utterly delicious guava jam. Are all the rooms perfect? No, one of the rooms had some paint peeling on the base of the walls inside the shower, and one room had a sliding door issue, which hotel engineer repaired immediately. These issues did not detract at all from the overall experience however. In total, Hotel Mexico en la Piel is a beautiful place to spend a holiday and is highly recommended to all.

The resort is quiet and secluded, but it’s still under construction, the restaurant was not open during our stay, & the customer service is lacking. We called ahead to verify the villa we selected had an outdoor hot tub, which was confirmed & one of the reasons we choose to stay here. When we arrived we were told the hot tub was not functional that time of year. That was the first bummer. They agreed to issue a refund for the inconvenience, but ended up charging me twice instead. I’ve contacted the resort numerous times to request a refund for the duplicate charge, but never got a response or refund. I had to dispute the charge via my cc and go through their process for a refund which took a few months and was frustrating to say the least. The lack of amenities, current construction & void of service were hardly conducive to a relaxed atmosphere. After this experience I will NEVER return.

· The property is as advertised and quite beautiful with lovely landscaping and some pretty spectacular views - if you get the right room. The bed was one of the most comfortable I have ever slept in. Disliked · It was not until a couple weeks before I arrived that I noticed the room I booked and the room that was reserved were not the same. I reached out via messages twice and I sent my Booking confirm with the picture of the room I reserved. They replied they would do what they could. They did not (and most of the units were empty the whole time we were there - I had even offered to pay more to be moved). Rosarito is an adjunct to a large unit and such a disappointment. Also, it was raining ALOT and they had to put towels (they used bathrobes) at the front door and inside around the sliding doors to stop rain from coming in (which it did not and the cleaner didn't bother changing). The unit next door had plastic-wrapped dirt all along its slider (flood mitigation!) and I noticed many of the other units had towels on the floors. Not a good look. We had to laugh when we showered and guess what? That leaked too. For the price point, I expected more. No outlet on one side of the bed? Are you kidding? No bedside lamps, but one hanging on that is on a switch with a spotlight above your bed so it is pretty much worthless. Oh and the one lamp in the room? Shorted out so you had to play with it to stay on. The worst part is we had an emergency with our car. We went to reception and no one was there, so I called and left a message - which no one ever got back to me. And because the person who checked us in didnt speak English, and I speak Spanish poorly it was super difficult to figure out what she was telling us and with no phone or no phone number provided I HAD NO IDEA HOW TO GET A HOLD OF RECEPTION. Come on folks, print information in both Spanish and English isn't too much to ask for. We literally could not find a soul. I love the idea of Mexico en la Piel. Unfortunately the reality not so much.

Friendly service, beautiful villas. Would go again.