Kipling Ace Hardware

I have lived near this Ace hardware store for 39 years. I am not the biggest customer they have but I have bought numerous big ticket items, snow blower, weed trimmer, chain saw, lawn mower, to name just a few, and today I was shocked by the treatment I received at the cashier area during my 2nd visit today. I bought numerous items and one of them was a 2 pack of candelabra bulbs. When I got home, I was going to open the bubble pack card and I heard a rattle. I looked at the bulbs and noticed they were both broken. The bubble pack didn't show any sign of damage. I went back for a third trip to return them and had my receipt and Nicholas started questioning me, "You didn't notice they were broken" in a very condensing tone and manor. He wouldn't take them back without calling Susie up to the cashier area. Nicholas was waiting on another customer when she came up and told Nicholas "Oh so and so (didn't catch his name) wouldn't lie." Did she infer that I was lying? The she started giving me the same questioning I just had from Nicholas adding to the humiliation I felt being accused of lying. I told her I would just as soon throw them away and I would have walked away never to return. She told me to get another pack of bulbs and I did buy another floor vent. I had just purchased a floor vent when I bought the bulbs but since I made the error and bought the wrong size and I did open it, I chose not to return it. I just bought the correct size. I ate the $10.00 vent. But I'm a liar? Not a honest person? I had my painting pants on since I had been painting all morning and may have looked desolate and disheveled I bet I wouldn't have been treated in the manor I was if I had worn my usual slacks and dress shirt I wear to work. That is called profiling and is against the law.

Normally very helpful staff. Today I wandered past 3 or 4 employees before I was asked if I needed help, which I did. I walked past 2 male employees chatting it up and having a good time more than once before they spoke to me

I'm 6'4 and the gentleman that helped us made me look like a toddler!! But he was helpful and nice! We were looking for a odd ball tool and he took the time to get us hooked up so we could finish up our project! I live in Arvada but I will be back to your store for sure!!

The stores need to get better card readers. I've never had more problems than at an Ace hardware store when to comes to using a debit card. However, customer service is always, exemplary!!

All staff is very helpful and polite. I recently brought a generator in that wasn't running because it sat for a few years. I asked to have a full service done which includes carburetor rebuild and fuel system cleaned up. The tech advised me of the actual problem that was causing it to not run and that was far less expensive to repair. I have opted to get everything done anyway so I have peice of mind. The tech said I probably didn't need to do the full service it's refreshing to see some businesses are still honest and not taking advantage of their customers. Thank you Kipling Ace for being honest and taking care of your customers