Hedonai Almería - Depilación Láser – Medicina Estética

I would like to share my experience because looking at old comments, I think it is fair to say that the new Hedonai team is wonderful, all the girls are quite friendly and they have helped me at all times. I have been with them for several years and currently have several treatments contracted. The service is very good, they are pending at all times, they remind you of your appointments several days in advance and they change it without any problem if you cannot attend. So far I haven't had any problems, I totally recommend the clinic 👌🏻

Terrible customer service. I have a paper signed by the former director stating that my treatment expires in July 2024 (I paralyzed my treatment due to pregnancy) and on the day of the appointment they tell me that I have no sessions and that paper has no validity whatsoever.... They are scammers They never pick up the phone, it is always busy or they pick it up directly

I want to report a SCAM by Hedonai. It turns out that I contracted a 12-session laser hair removal service at Vivanta and with my contract and proof of payment, even though they had yet to give me 7 sessions, they have denied me the possibility of finishing my treatment because according to them I do not have contracted sessions, when in The history appears as I have only consumed 5 sessions. What a scam, I don't recommend it at all. Do not fall into the traps of promotions, because you are not going to win at all.

I had been going since it was Laser 2000 and with the change to Hedonai a disaster. They have changed the laser and also the hygienic conditions leave much to be desired... there are no independent heads or it looks like they are "cleaned", it no longer has cold air and it hurts more and to top it off they recycle the gel! They take it from one part of your body and they put it all over you... I won't come back

I think it is a very disastrous center, I went to do the laser in December 2022 which I bought a full body voucher with alexandrite laser, the first session everything was very good for the second they tell me that the machine is broken so they proceed to do diode laser while repairing the other machine, then it turns out that I can no longer continue doing alexandrite because they remove the machine from the center without giving me another solution that I have to do the diode one because no matter how much I contacted customer service by email with the director and all they have told me has been to go around and around because they are not going to solve anything for you, a clinic that previously had 2 machines now has one, the appointments are given for a long time because it has a long waiting list, first they tell me that They proceed to do the laser every 2 months after they changed the policy that every 3 What is clear is that the only thing that matters to him is collecting the bonuses and then you no longer have a way to recover that money and if you want you have to continue with his conciseness or lose that money and change centers If I can advise people who have not yet come, it is that they do not do it because I am not the only one who has had this happen to them, quite a few people are in the same situation and in response to this review it will be the typical thing for me to put you in contact with such and such and such. you don't do anything