Heartwood Enterprises Inc

Contracted for Six door installs. Four are not correct (by the naked eye). Didn’t clean up after themself and tried to leave with a door that couldn’t be opened. No QA. Took extra parts with him from site (did not ask). Screws aren’t even in straight and didn’t have proper tools with him for job. The scope of work was to hang six ore hung doors (framing was fine).

They fixed/installed doors that we thought were impossible to fit right! We had bought some older French style doors for our home office and they would not fit correctly even though they measured the same as the original ones for the home. I am pretty handy when it comes to home repairs and such but this was going to take a professional in order to make them work. I was able to schedule an appointment with Heartwood several weeks out due to me having a very busy schedule. The lady who scheduled me was very polite and courteous and the hourly rate was reasonable for the expertise you get! The gentleman arrived for my morning appointment and was able to adjust, trim and reinstall the doors absolutely perfectly and cleaned up with a shop vac, which I did not expect but was very appreciative of. He did this in less than 2 hours and worked steady the whole time constantly getting the measurements and details just right using his on site tools. I could have never installed these doors and made them fit properly like Heartwood did. I am very impressed with the craftsmanship and their high level of experience. I will be using them again for any future needs. I highly recommend them!

I called for a quote to replace a few glass of the windows on a flip property. The lady on the phone told me they cannot work on a distressed property.

I had used Heartwood Enterprises before (10+ years ago) to repair 2 windows that were fogged, and they did a great job. This time when I've asked for estimates, the guy that does the estimates seems more annoyed and downright condescending when I asked questions. I also had to wait for a reply for a follow-up answer over a week. I'm disappointed to say I won't ever use them again, it may be because of short staffing but rude behavior is a non-starter for me.

I appreciate Heartwood enterprises because they were the only company that wanted to fix my door vs. trying to upsell me on a brand new one. Our sliding glass door had a bad roller. Bill Patch helped evaluate the door to ensure it was still in good working order. He was helpful and I could tell he was the type to tell me what I needed to hear versus what I wanted to hear. Kevin came a few days later and helped get us in Tip-Top working order. Heartwood was very fast well priced and efficient. I look forward to working with them again in the future.