Harbor Freight Tools

Friendly staff and nice environment. I was able to find what I needed an extras I didn't need. Basically a tool toy store with a nice selection. Many of the tools have lifetime warranty so don't worry. The staff even puts up with my happy old doggo when he's excited.

I had positive experiences until recently, when a Franklin 600lb appliance dolly experienced a catastrophic failure after the 90 day warranty period. The stitching on the lower strap tore out while I was hauling a dryer, causing the appliance to fall to the ground and sustain damage. No injuries. It could have been a lot worse. I took it back to the store, hoping that the dangerous nature of the failure would be received with understanding by management. But the woman I spoke with was unhelpful and only kept repeating, "If it's past 90 days and you didn't buy the extended coverage plan, there's nothing we can do." I called corporate, who connected me with a good customer service representative, who told me the store manager should have taken an incident report. The phone representative was professional and helpful. They took all my information and forwarded the claim for further review.

Love this store! Makes most all repairs requiring rarely needed specialty tools accessible to ambitious DiYers! So glad to have one in Neosho, MO

Great experience. The staff was friendly and the prices were as expected. A great place to buy some of the tools I need.

A 300+ dollar air compressor lasted 11 months....This is why they want you to pay for an extended warranty , extended past their 90 days they own mcgraw air compressors...