Glass Doctor of St. Joseph, MI

I have an antique mirror which was broken during a fire I had at my home. The technician who replace the glass and hand chisel the edge of the mirror. Did a wonderful job. I would give this company my business any day of the week.I would highly recommend this company to anyone who needs any type of glass to be replaced. Here are the before and after picture.

Has replaced our windshield 4 times now and sucks everytime. The glass wasn't set properly so you can see it dripping. Scratched our car in multiple places and took 3 months to fix that. Finally fixed it today and saw they scratched up our whole bumper. Owner came out crying about it saying that he didn't even come close to the bumper. Everytime we called, we heard a different story. Nobody was communicating. If I could give negative stars, I would.

The overall experience was great! I called and got an appointment right away. Tommy was very professional! He explained everything to me. Tommy noticed that my drivers side windshield wiper was loose and I asked if I had issues. I told him yes. Tommy tightened up my windshield wiper bolt. My windshield wiper was not working for a couple of months and I thought it was a bigger issue. I really appreciate him going above and beyond! Most importantly he repaired my windshield in a timely manner. The young lady at the front desk was nice too. :)

I was referred by Progressive because Glass Doctor assured that they could repair cracked windshield and recalibrate my camera. They knew make, model, year beforehand. However, in mid process, the tech tells the office manager that they cannot recalibrate Subarus and a few other makes due to being dual camera. Of course, it was too late to stop the windshield repair so I could take my car to the dealer as they said I'd need to do. They then said the cost of just the windshield fix would be exactly my deductible, though office manager balked for a min when I asked for the receipt to be itemized. I paid my $500, and now have to go somewhere else and take another day off work. It's possible that they really didn't know they can't repair certain types and weren't just sharking for my deductible. But their shop has been around a long time and my car is a 2019. This can't be the first time, they ran into this issue. I am sharing this feedback so others can avoid the same issue. If the shop will start rejecting cars with cameras they can't fix, that would indicate it was a true mistake with my vehicle. I am not sure if I was cheated, but the situation was not good at all.

They were very nice but told me they were able to recalibrate my camera and found out they didn't when the warning lights lit up on my dashboard. I now have to take it to the dealer and pay to have it recalibrated and then reach out to my insurance for a refund.