Glass Doctor of Omaha

WARNING: DO NOT USE THIS PLACE! I needed to get my windshield replaced due to a small crack. I had an appointment scheduled and they didn't even take my car in until 3-4 hours after that. Trish said they couldn't do it because it was raining, if they did it at the scheduled time it would've been done. Trish rescheduled me to another day, and again it was raining so they couldn't do the repair. However, the technician touched my car/windshield (although they couldn't fix it that day) and made the crack larger AND created a new 6-8 inch crack (See photo). They didn't even bother to let me know, I realized when I picked it up. At this point, I asked Trish for a refund and wanted to go elsewhere. Trish told me that isn't necessary and that she'll get manager approval to give me a partial refund. For some reason I agreed to this. They installed the new windshield and Trish said I'll be receiving a $200 refund within 5-7 days. It's been 1 MONTH and there is still no refund. I call consistently and ask the status, Trish keep saying it's pending, it'll post in a couple days, and that they've switched vendors so it's taking longer than normal. No one in their right mind, knows that it takes over a month to receive a refund. It's now to the point where whenever I call Trish sends me right to voicemail and Matt, the owner, won't even speak to me. THIS BUSINESS IS PATHETIC AND HAS NO INTEGRITY. STAY AWAY!

I went to the shop. They gave me an appointment to bring my car in to be seen and discuss the repairs I came at the correct time. The gentleman came to my car. Looked at it for less than a minute and then asked me to make another appointment when he had more time to look at it. Neither of these employees seemed to care much about getting my business. I won't be making another appointment.

I had my window compromised when somebody tried to break into my truck. I needed the window repaired somewhat in a timely manner as I had a job, whereas, Glass Doctor had me scheduled the very next day. In addition, they were considerably less in price than three of their competitors that I called. They were very professional and courteous and would definitely recommend them. Eric Dougherty

I had a rock chip in my 2021 Gladiator Mojave and called Glass Doctor of Omaha. The service was fantastic, stopped in first thing in the morning and was out the door with the repair completed in 30 minutes. The staff was super helpful and got me in quickly even though I technically didn’t have an appointment. I will be back for all of my future glass needs! Thanks again!!

I couldn't find a new sunroof for my vehicle anywhere. I called here and the receptionist Trisha found my glass in 15 mins and had me scheduled within 48 hours. I was thinking it would take an hour or 2 but they brought me my keys in under 30 minutes. FANTASTIC FOLKS