Gerber Collision & Glass

First let me start by saying I recognize that I’m a little stressed due to my insurance but this is the worst customer experience I’ve ever had. I called Gerber on Monday 12/11 after my accident as I was being towed to make sure they knew my car was on its way. After talking to David he assured me that my car would be taken care of and detailed and be good as new, I just needed to be patient. He told me it would be a couple weeks to even look at it but USAA sped up the process and by Friday 12/15 I was told my car was totaled. Due to them being closed on the weekend I wasn’t able to get my belongings until Monday morning 12/18. I showed up a little upset that my first car that has an emotional tie was deemed a total loss when the damage was a shattered windshield and a sensor. Putting everything aside I went inside to ask for help getting my plates off and to talk to David. I tried to explain to David how I was a little about the promises at the beginning AND that I walked up to my car sitting outside with the windshield taken off, and all of my stuff left in the open to the elements. I would have appreciated if they put my belongings in the trunk or a bag or something. He rudely told me my car had been inside all weekend and swore on the bible. I explained that I didn’t know that walking up to my car and very rudely and aggressively took 2 steps toward me causing me to take 2 steps back and before I could express any more concerns he told me that ‘if he swore on the bible and I still don’t believe him then I can just go and have a good day’. I don’t understand why or how things escalated so quickly, but I sincerely hope you have the day you deserve David and thank you for nothing.

Dave, Jake and Eric provided a great experience when I brought my car to them. They were friendly, professional, and did a great job with my repairs. I would recommend Gerber to anyone!

They made my car look brand new! On top of that, my car was fully detailed when I picked it up. They replaced my windshield, and when they were calibrating it, it got a rock chip, so they even ate the cost to replace the brand new windshield they had installed. They really did a phenomenal job on the bodywork, and I would highly recommend them!

The entire team was very professional! Sheila kept us well informed throughout the entire process. We were so pleased with the bodywork and paint job that was done on our vehicle after our accident. We will definitely recommend Gerber Collision to anyone who needs auto repair after an accident.

My car had been hit by a tire that came off of another car driving the opposite direction. It created quite a bit of damage to the fender, bumper and wheel well, but Gerber was able to order parts and make it look better than new! Ginny and Phillip were very friendly and helpful throughout the process! They turned a negative experience into a positive one.