Franklin Building Supply

We used Franklin for most of the building supplies in our new home. Framing package, flooring, cabinets, doors & knobs. Brenton was great to work with. Flooring was quoted better than anyone else in town and the install was perfect. Loved the choices. Doors- Alex is awesome!! easy to work with- great follow through. There were some issues with the cabinets but I honestly believe that is all resolved, I would continue to use Franklin for any future builds because the customer service was above and beyond to make things right. My understanding is there is a new design center for one stop shopping.

Customer service is exceptional! I’m a DIY person and recently completed a large backyard deck with multiple levels, stairs, rails, etc. Needless to say the folks at Franklin were fantastic and helped me every step along the way. They were accommodating during my many trips to the store even during the COVID-19 shutdown. Can’t say enough good about the selection of deck materials, knowledge and friendliness of staff (shout out to Scott), and my overall positive experience. I highly recommend them to everyone.

Buyer beware! I ordered windows and they were measured wrong and ordered wrong and the management in Twin Falls refused to take the responsibility! Again, Buyers beware, you have been warned! Please take your business elsewhere!

The customer service was awful. They never answer the phone, they kept me on the hook for weeks on products that I needed ordered in, and then finally told me the product had just been there sitting for awhile, everything is marked up compared to everywhere else in terms of tools and supplies (Amazon and home depot were way cheaper), and they totally lied about being able to price match. I asked them to price match some thinset mortar and they refused because I found it at a store in Pocatello for way cheaper. Not wanting to drive out there and seeing that they openly advertise that they price matched I asked them to price match and they said that they wouldn't because the price was too far from their own price. Doesn't that totally defeat the purpose of price matching? Don't lie to people about price matching. I ended up going to Pocatello and ordering other things from Amazon. Just do that, these people can't pick up the phone.

Went in for flooring and the inside person was okay. But the install never happen. We were treated like we were a inconvenience. Never asked about a timetable and wasn't told that everyone was on vacation for a month so we went to rocky flooring and are very satisfied with them.