Farmacia Guadalajara

My recent experience at Farmacia del Ahorro left me feeling frustrated and somewhat taken advantage of. I visited the pharmacy in a rush to purchase medication, selecting this location due to its proximity to the hospital. The ordeal began when I was asked whether I wanted generic or brand name medications. Uncertain, I explained that I needed to consult my doctor for clarification. The pharmacy staff informed me that most of their medications were brand name, and they kindly agreed to start filling the prescription for those while I sought clarification on the others. After consulting with my doctor, I was advised to purchase only one of the prescribed medications. I thanked the pharmacist for their patience and apologized for the inconvenience. I proceeded to pay for the medication, which, to my surprise, came to nearly 2000 pesos—an amount considerably higher than expected. Days later, I noticed on the medication packaging that the maximum sale price was marked at 1400 pesos. This discovery left me puzzled and concerned. I decided to return to the pharmacy to seek an explanation for the discrepancy in pricing, given that it was significantly higher than the listed maximum sale price. To my dismay, the response I received was both disheartening and seemingly dishonest. The pharmacy staff claimed that their system had originally priced the medication higher, but when new lots of the medication arrived, it was priced lower. They insisted that there was nothing they could do to rectify the situation. However, their explanation appeared dubious, leaving me with the impression that I may have been charged a higher price due to my residency in the United States—a situation that I found deeply unfair and unsettling. I want to caution others against visiting this pharmacy location due to the unsatisfactory experience I encountered. I have taken steps to file a complaint with Profeco, although I have reservations about whether it will yield a satisfactory resolution. In the meantime, I believe it's essential for customers to be aware of potential pricing discrepancies and to exercise caution when dealing with Farmacia del Ahorro.

They have 12 packages of my medication (shown in their system) but won’t sell it. Very unprofessional.

I came to this pharmacy seeking urgent medical help while it was a National holiday and as a foreigner I didn't know where to go for help. The hotel I was staying at told me to go to this pharmacy and told me that they have a doctor in pharmacy who can help and provide help and guidance on what to do do. I went to this pharmacy expecting some help and what I got was not only bad customer service but abhorrent behavior from a medical establishment that is required by oath to help people in need. To add insult to injury, the older lady at reception was mocking and laughing at me when I explained her my emergency medical condition in broken Spanish. To help, I had written down the description of the issue in Google translate so they can read it in Spanish in case I was not able to explain in my limited Spanish. The old lady was not only shameless in laughing at me but she had the audacity of telling her coworkers so they could laugh too. I walked out not believing what just happened in a pharmacy of all places. I absolutely DO NOT recommend this pharmacy and especially not to any foreigners in this area seeking urgent medical help. Note this review is for pharmacy at the intersection of Hidalgo y Costilla and Ave Americana in Guadalajara.

The store is great! Staff is terrible they are slow and incapable of adapting. 30 minutes to get an advil. They took it to the register and there was no cashier the advil wasn't for me but with the experience I had there I needed one afterwards.

Western Union service, good!