Elite Exteriors Roofing & Restoration, Inc.

This is my 2nd review in this business page. The first review I left the owner called and blackmailed me to remove it. They were asked and paid to do roofing, siding, replacement of windows. They dropped the ball for nearly 6 months forgetting to send over correct documents to insurance for payments. We were called and accidentally attempted to collect from our family for months because they had the customer information mixed up. They were sending wrong information over for months. Toward the end of the repair work months later the owner showed up at our residence and threatened to PUT A LEAN ON OUR HOUSE due to payment. In reality his team had forgotten to send over the final paperwork so they could be paid by insurance. They were paid out money same day they finally sent over needed information to insurance. Roof had to be fixed twice, gutters were left behind including nails and parts. They used 6 inch screws to replace our siding, nails so large they stuck out on the other side of the wall. The only work done properly was the windows that they sub-contracted out through someone else. Go through the reviews and read the bad ones, the owner argues and slanders bad reviews. EDIT. Once going into the building to pay them Ron proceeded to get loud and argumentative. Cursed, called names. Threatened to fight my husband. (please look up owner Ron Rollins incredible scary tract record) I have video footage of their owner Bridgett Collin’s removing my phone from my hand once I began recording his behavior toward us. If you have an personal concerns please email me. I’ll provide videos of this scene + of their work completed.

Elite did a great job replacing my roof , gutters, screens and vents . After the hail storm! Took a little longer with all the other damage across the state. But, it’s all finished and looks amazing! I will highly recommend Chris Payne as your contractor for any project! I will miss his visits and text ! Thanks Chris.

Awful experience. Overwhelmed sales team out doing bids to take in work that’s too much for their store to actually complete. No one in office to respond to questions and concerns. No contracts to be provided. They will state your insurance will fit the total bill, however you won’t see a bill. Once work is complete they will assume your take responsibility for the bills and proceed to collect from you instead of your insurance. They will show up at your house and place of business to attempt to collect payment they reassured from the beginning they would receive from insurance. This place of business requires good google reviews be left or else they will refuse to complete work jobs. Call around and seek individual places to do your business instead of going with this location to get all your work done.

Dear valued customers, community and friends, We extend our heartfelt gratitude for your overwhelming support at the chili cook-off! Your presence meant the world to us, and we’re truly thankful for the continued support of our business. Serving this wonderful community brings us joy, and we look forward to many more moments together. Thank you for making our journey so special! Best regards, Bridgett Collins

I used Elite Exteriors to renovate a 650 square foot condo in 2022. The project was supposed to take 3 months. It took 10 months. I was in New York, so was not able to be on site to help facilitate the timeline. The interest rates were under 3% when the project was set to finish. By the time they actually finished they were 6.5%, and I had to refinance because I was on a 1 year construction loan. Now I’m locked in for 30 years at 6.5% instead of 3%, costing me an extra $250 per month of unnecessary interest, which could have been prevented if they didn’t lie to me about the timeline. The floor boards were not grouted [EDIT: floor boards were not nailed or secured in any way], just laid in, so they buckle slightly and are not level. The contract says he would install a hood vent above the stove — it was never installed. The bathroom was supposed to have a half glass partition — but they installed the water source on the OPEN SIDE, so water was splashing out constantly onto the floor. They refused to install a door at first but ultimately did, which I appreciate (it was a faulty design on their part, therefore they were obligated to fix it). EDIT: it was not in the contract initially bc you would expect they design the half glass partition correctly, not with the shower head on the OPEN SIDE WHERE WATER IS SPLASHING OUT ONTO THE BRAND NEW FLOORS!! The AC unit they installed was $2k and broke within less than a year, and the warranty was not honored because they said I did not file the warranty paperwork (I was never told I had to file paperwork). They ordered granite counters when I told them I wanted quartz. This had to be corrected (and was). But should not have happened in the first place. EDIT: the quartz counters were requested from the beginning. I stated upfront please do not order granite (I have email records to prove this) I had to beg them to finish the cabinets bc there were un-stained portions that looked unfinished. I also was told by someone that used to work there that Ron often “cuts corners” where he can, and gets away with it. Overall they did a pretty good job with everything and it looks nice (the only reason I am giving 2 stars instead of 1), but took way too long, which had severe financial impact on me due to the climbing interest rates. 3 months vs 10 months is not reasonable. Imaging paying $250 per month for 30 years (this amounts to $90k of unnecessary interest). This is the biggest reason for the bad review. I recommend establishing a timeline, and if they don’t finish in time — have written in the contract that “x” amount of dollars will be decreased from the balance owed each month the project goes unfinished. If you are working with Elite Exteriors from out of state, they will not prioritize you. They will drag their feet and it will take much longer than they tell you. They will string you along to appease you, but ultimately they’re gonna do what they want. Please supervise them working bc the floorboards are absolutely not done properly. They were expensive and beautiful, but improperly installed so now they’re not level, they buckle when walking, and they look and feel unstable. Overall, a very poor experience in the end. Recommend either going with a different company or be local to supervise the renovations. The company strung me along and dragged their feet to barely finish (there are still minor unfinished parts). EDIT: I was the easiest person to work with. I was polite, never demanded anything, worked with their limitations with COVID/supply chain issues, and overall very understanding. Please look up the bad reviews and not only the good ones if you want to make a fully informed decision.