Drybar - Lincoln Plaza

I wanted to like this place, but the experience I encountered today is why I hesitated to sign up to be a “barfly” I came in late on a busy day I get it, but not one ounce of accommodation or effort to try to work with me. All I wanted was a dry style, if that takes an hour you need better stylists.. on that topic the last few blowouts that I spent over $100 after tip came out wet and frizzy on top and my curls didn’t last. You lost a customer, but with the way you treat your customers I’m not sure you care.. Happy Mother’s Day to me I get to pay for a service I didn’t receive..

My last girl was nice but although my hair was soft,, it was flat and had no volumn as I had requested. Due to my busy schedule I couldn't have it redone and the girls at the front desk never asked how I liked my hair. I also had notes in my account that I was traveling and requested someone I knew was good. On top of it, they were out of two products I requested and they sold me on two other items which made it almost twice what I typically pay. Such a horrible experience.

Beware this place - they have a draconian cancellation policy and poor/no customer service. I made an accidental booking for 90 minutes later rather than the next day as I intended. I communicated with customer service to try to get them to waive the cancellation fee since it was an accident. The person I communicated with was not responsive to the situation. I have never encountered a business unwilling to make a one-time exception for an accident. Nor does their explanation (that a stylist was waiting just for me) make any sense, as I accidentally booked a 7:30am appointment at 6:00am that day. Basically, they sent me a form response that was completely unresponsive and unreasonable. Super disappointing as their stylists are so nice and great.

Staff is always professional, efficient and on time. Have been going there for several years and it never disappoints.

Always love drybar is clean and professional staff. But particularly this time tge gal who did my hair was on point exactly to my instructions.Loved my hair.Thank you!