Drybar - Grapevine

This was my 2nd visit to this location before I provided a review. I booked for a Saturday during their busy hours for a special occasion. Immediately welcomed by the reception ladies and they always over a variety of drinks for your visit. I did not have to wait as my stylist Cassidy was ready within minutes of my arrival. She was very personable, thorough, and took her time. She asked me for my preferences with even the little things like my part instead of just going off what the style typically calls for. She also recommended and explained the product she was using for my hair. My hair is thick and to the end of my back and my appointment took about an hour with washing and styling. Realistically that is good timing! This location is always very well maintained and I’ve never had any issues with the staff. The only frustration I have is the parking- it’s hit or miss as the parking lot is small.

Went for my first time. First stylist couldn't get it right. Curled my whole head and then said it didn't hold and restarted curling it with a straightener. My hair holds a curl well. It looked awful. Then she got another stylist to come and do it. It was much better but had so much product in my hair at that point that it went limp 1 hour after. Had a photo shoot 2 hours after my appt time and looked bad. Waste of money and unsatisfied.

Appointment didn't start until 25 mins after scheduled time. I offered to reschedule because they were busy but the receptionist insisted my stylist was ready now. I had added a scalp massage unfortunately it genuinely seemed like she had never done one before. My hair wasn't brushed and was left in tangles. I did not to want to continue the appointment at this point because I didn't feel comfortable with their experience and didn't want to let them use heating tools on me. I went to the front desk and explained. I offered to pay for the scalp massage portion but the receptionist declined. If you have a special occasion, HIGHLY recommend going anywhere else, I'm thankful I didn't have anywhere to be afterward because that would have really ruined my day.

This is a nice treat, and the style does last a few days. It’s a bit of a challenge to get an appointment, though, and the appointment center is a separate office, not very polite or helpful. My appointment has been “lost” a couple of times when I had made an appointment to look my best for a special event, I showed up and they said they would “work me in.” After sitting for almost an hour I gave it up. Not sure I’d recommend. In the future, I’m going with my regular stylist.

Horrible experience. Starting out with my stylist, being rude, and with a bit of an attitude when I told her what I was looking to do, I guess it was too troubling to throw in a braid. I have pretty short hair so it’s not like a big lengthy thing. She tried to tell me it would be an extra $30 for the braid that I wanted so I picked one from the book reluctantly that she told me it would count as “one braid“She did one side and then couldn’t complete the other side apparently and had to get help. Needless to say my hair didn’t look good at the end I also had to wait about 10 minutes so Be careful if you have something booked afterwards you might be late. When I went to check out, I saw that my bill was close to $90 and they had charged me for two Two braids at $15 each which is such a joke if you could see how short my hair is and how short the braids were. I told The cashier I had been told it would just be $15 so she removed one of the charges And with attitude. I will never go to a Drybar again.