Drybar - Calabasas at the Commons

Do not go with Daniela!!! She completely did not know what she’s doing. I had to wash my hair after what she did and re do it myself. Wasted my time and money unfortunately.

Horrible place. Emily has no specialization with the clients. My appointment was 8:30 and I arrived 8:45 and she wants me wait 30 minutes to see if the other client gonna arrive to someone be able to do my hair. 30 minutes is more minutes than the time they spend doing my hair plus I needed to wait many times 30 min delay or 20 minutes delay on my appointments before it’s just ridiculous. I’m not coming back here such a waste of my time. Emily doesn’t let the employe do my hair, instead she prefer the employee be in her phone scrolling instagram, ridiculous.

Much of the staff leaves a lot to be desired, so this review doesn't apply to them, however my stylist Matthew was an absolute gem. My hair felt a little overgrown and I wanted it styled along with my edges before getting a full cut for an event that evening. I looked like a modern Audrey Hepburn and could not have been more pleased! Ask for Matthew!

I have been going to this site and the topanga site as well. When it’s good it’s great but when it’s bad it’s bad. I typically know when it will be bad when I start feeling my scalp burned with the blow dryer and my hair being pulled while the blow dryer is being run up and down the stretched hair as if a barber was sharpening an old style razor with it. Ouch! I came out with my hair frizzy! And my hair is really easy to blow dry straight as it only has a slight wave. Please train your people or at least give customers a choice and disclose the person has limited experience or is in training! Waste of money!

FOLLOW UP....CAPELINE MCKINNEY.... IT WAS VERY NICE TO RECEIVE AN EMAIL THIS MORNING....CHARGING ME $20 FOR A MISSED APPOINTMENT....YOU MEAN THE APPOINTMENT THAT I SHOWED UP FOR, ON TIME, YESTERDAY? OR WAS THAT WHAT THE $20 WAS FOR: A PUNITIVE CHARGE FOR THE REVIEW? ON TOP OF THAT I SEE ANOTHER $10 IS PENDING ON MY CREDIT CARD. I'M TOLD IT IS FOR A TIP. SERVICES WERE NOT RENDERED. NO TIP WAS AUTHORIZED. EVER. NICE OF DRY BAR TO HELP ITSELF TO $30 OF MY MONEY. YET AFTER OUR EXPERIENCE YESTERDAY I AM NOT SURPRISED THAT THIS IS HOW BUSINESS IS BEING CONDUCTED. It's 104 degrees outside and there are 0 (zero) customers in a Drybar location that is probably 1,500 ft in space, with a total of three employees inside and my children and I must wait outside, while they only allow one of my children in the store? ITS AN OVEN OUTSIDE. There's no shortage of space inside where you could have accommodated us while we were paying customers. Yes, the three employees here were just following rules and they didn't make them which brings me to the larger point of this review: DRYBAR: YOU ARE RIDICULOUS. To which, I am sure, in some prefabricated public relations sound bite or media bit, DRYBAR would respond that they are "required to follow social distancing guidelines as handed down by the government..." To which I would reply that YOU ARE RIDICULOUS. You can use your good judgment... Forcing us to wait outside for 45 minutes in an oven? Seriously. Following rules and laws, right? As a corporation, you collectively deserve to go out of business if you can't be decent enough to make good judgements as opposed to merely hiding behind "rules and laws."